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Daniel P.
Daniel P., Wireless Consultant
Category: Cell Phones
Satisfied Customers: 2058
Experience:  Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!
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I forgot my unlock password XXXXX my motorola Q and I cant unlock

Resolved Question:

I forgot my unlock password XXXXX my motorola Q and I can't unlock it. How do I unlock it?
Submitted: 6 years ago.
Category: Cell Phones
Expert:  Daniel P. replied 6 years ago.

Are you trying to unlock the phone so that you can use it with a different carrier, or are you referring to a security code lock?
Customer: replied 6 years ago.
referring to a security code lock
Expert:  Daniel P. replied 6 years ago.
If you're ok with losing the info on the phone:

1. Be sure to have at least 75% charge on your battery
2. Power off the Motorola Q
3. Power on the Motorola Q while pressing and holding center button and power button.
4. Keep holding until you get a "Master Reset?" screen.
5. Click the left softkey for "Yes" and the phone will wipe and reload the OS from ROM


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Daniel P. and 4 other Cell Phones Specialists are ready to help you
Customer: replied 6 years ago.
Thank you it worked perfectly! Your awesome! did you get my tip/bonus?
Expert:  Daniel P. replied 6 years ago.
Yes I did! Thank you so much!
Customer: replied 6 years ago.
Your welcome! Good luck in school!
Expert:  Daniel P. replied 6 years ago.
Thanks :)