It is wanting the G-mail account info that was used to set up the device originally. Do you not know what what is? it will want ONLY what is in front of the @ symbol in the gmail address, not the full @gmail.com
If you do not know that, there are two things to try,.
1. Call the phone and while it is ringing, hit the back button like a mad man and see if it will let you get into the menu where you can change the password XXXXX check the gmail acoc**t that is set up
2. If that does not work the ONLY option is a factory reset on the device which is going to erase everything that is not saved to the memory card. Let me know if you want instructions on how to do that, but try the first option before we do that!
- If it works, please click Accept as that is how I get credit. If not, let me know and we will keep working on it. Bonus NOT necessary but ALWAYS appreciated!!
PLEASE DO NOT leave Negative feedback! If you need more help PLEASE just reply to this question and I will keep working with you!