Ok. Here's what I've come up with, based on the information you have provided me, my own research, and my experience with Sprint and Samsung products.
Your problem seems to be embedded in the software which prevents your phone from booting up, this was verified by the result of our experiment when Leopard didn't detect the device (I know it made the noise, but that's just because the device had power).
You've got two options when it comes to something like this:
- Reload the software into the phone. This entails 'flashing' the phone, getting rid of the defective software and reloading it with a working one. The problem, however, is that there's a chance you may encounter problems doing this as the device isn't completely recognized when you plug it in. (NOT RECOMMENDED)
- Take your phone back and get a 30 day DOA replacement. Sprint is REQUIRED to give you an in-store replacement of your device as long as the phone is less than 30 days old, does not have physical damage, as long as they have it in stock. (DEFINATELY RECOMMENDED)
I wouldn't worry about the fact that the phone is so new. Your only worry is that they may not have it in stock. The only phone that cannot be replaced in store under 30 days are iPhones due to the agreement with Apple. You should be fine replacing this.
I'm sorry no 'easier' or more 'convenient' solution is available. I hope you get this taken care of asap. If you have any more questions for me, please hit reply.
PLEASE NOTE: If you've received an answer to your question, please hit ACCEPT. Your expert is paid a percentage of the deposit you've already placed. Your expert will NOT be compensated for his answers/research if you don't hit accept. You're welcome to hit reply for further concerns or questions.