Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

My iphone 3Gs does not respond. I only get the apple on the…

Customer Question
My iphone 3Gs does...
My iphone 3Gs does not respond. I only get the apple on the screen when I hook it up to wall charger. I rebooted the phone using both buttons. I can't get my iphone 3gs to appear on as a device on a computer after it gives me the message screen to hook-up and sync and get most recent version of itunes. Help.. Joe
Submitted: 8 years ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 1 hour by:
6/26/2010
Cell Phone Technician: Andy, Electronics & Computer Consultant replied 8 years ago
Andy
Andy, Electronics & Computer Consultant
Category: Cell Phones
Satisfied Customers: 23,538
Experience: 11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support
Verified
Hi

When did you buy this iPhone ?

Whom did you buy it from ?

Has this phone ever been Jailbroken or Unlocked ?

Which service provider do you use this iPhone with ?

Did you ever take a backup of the iPhone on your iTunes ?

Andy
Ask Your Own Cell Phones Question
Customer reply replied 8 years ago
The phone was purchased from ATT and was never altered. The phone was backed up on my laptop, but i needed to reformat that HD, therefore it is not backed up now.
Cell Phone Technician: Andy, Electronics & Computer Consultant replied 8 years ago
Hi

Does iTunes detects your iPhone now ?

Andy
Ask Your Own Cell Phones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a cell phone technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Eric Your Own Question
Eric
Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1,281
1,281 Satisfied Customers
Experience: 3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,281 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

23,538 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
I have an iphone 3GS running latest software version. It was
I have an iphone 3GS running latest software version. It was connected to an XP machine but I now have Win 7 64bit. All was fine on old machine but now I cannot sync properly. The device comes up on t… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
How do I update my iphone 3G to most current ios? There are
How do I update my iphone 3G to most current ios? There are some apps not available due to my not updating (did not know about several years ago when phone was purchased. After several contacts with b… read more
Mac Tech
Mac Tech
IT Consultant
Bachelor\u0027s Degree
1,100 satisfied customers
I have an iPhone 3G that I want to completely back up (notes,
I have an iPhone 3G that I want to completely back up (notes, pictures, contacts, etc.) so I can put it on my new iPhone 4. My copy of iTunes recognizes my iPhone 3G but it won't allow me to modify, m… read more
Sijad H.
Sijad H.
Aviatio Electricians Mate
Associate Degree
43 satisfied customers
Hello again, this issue is with my iphone 3, it is a phone that i use
Hello again, this issue is with my iphone 3, it is a phone that i use overseas, i connected iit to itunes to upload new software, it wasn't successful and it locked up the phone, it then tried to rest… read more
Mac Tech
Mac Tech
IT Consultant
Bachelor\u0027s Degree
1,100 satisfied customers
My iPhone continuously is rebooting. When I tried to restore
My iPhone continuously is rebooting. When I tried to restore it wouldn't work as the phone itself can't be turned on. I got a dialog box with the following message: The iPhone 'retail sales's iPhone' … read more
Expert
Expert
Help! I have an iPhone 3G that is finally giving up the ghost.
Help! I have an iPhone 3G that is finally giving up the ghost. I was hoping to drag it out until the time iPhone 5 comes out, but I don't know if I can do that. The problem is that it seems to be stuc… read more
Mr. Clark
Mr. Clark
Cell Phone Engineer
Bachelor's Degree
509 satisfied customers
My Iphone shut down and after hooking up to Itunes, it said
My Iphone shut down and after hooking up to Itunes, it said I had an error of 1604 - which is unknown to Itunes. Any help?… read more
Mac Tech
Mac Tech
IT Consultant
Bachelor\u0027s Degree
1,100 satisfied customers
We recently purchased in iphone 3GS 8gb memory. The phone will
We recently purchased in iphone 3GS 8gb memory. The phone will not do anything. it is stuck on a screen that tells us to hook up the phone to the computer to download itunes. When we try to download, … read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
Hi I plugged my iPhone into my PC and got warning message
Hi I plugged my iPhone into my PC and got warning message that "iTunes cannot run because some of its required files are missing. Please reinstall iTunes." What do I do?… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
My Iphone 3gs is not working after it was dropped. It will
My Iphone 3gs is not working after it was dropped. It will not turn on, but when hooked to computer it displays hook to Itunes or the apple.… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
I have an iPhone 3GS. I also have mobile me. I cannot get
I have an iPhone 3GS. I also have mobile me. I cannot get my phone to sync to my iCal it instead syncs to mobileme calendar. How can I get the phone to sync automatically to my ical and my i cal to au… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
my iPhone 3G suddenly lost all my Calendar info and says No
my iPhone 3G suddenly lost all my Calendar info and says No Calendars. what can I do to get my data back?… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
I recently attempted to install the new iphone operating system
I recently attempted to install the new iphone operating system (I have the GS3). Everything looked good then I got a message (#9) that there had been a problem. Now my phone is totally unresponsive. … read more
Mike
Mike
Cell Phone Technician
Working on MBA
724 satisfied customers
I have an iphone 3g, my phone died earlier today and i was
I have an iphone 3g, my phone died earlier today and i was even able to charge it for a little while to get to the green ten had to get on a plane flight. the phone died shortly after that again and p… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
attempted to sync my iphone 3G to computer...now device does
attempted to sync my iphone 3G to computer...now device does not show the phone anymore and my phone does not work. indicates connected to itunes… read more
Mike
Mike
Cell Phone Technician
Working on MBA
724 satisfied customers
My iPhone 3g screen is displaying the USB port cable pointing
My iPhone 3g screen is displaying the USB port cable pointing towards the iTunes graphic, and the only thing it will allow me to do is make an emergency call. How do I get the phone back to normal ope… read more
Matthew
Matthew
Bachelor\u0027s Degree
5 satisfied customers
I just updated my iphone (3G) to the latest software version.
I just updated my iphone (3G) to the latest software version. all my contacts, e-mail, etc. are gone. I did not sync to my computer, and this information is not on my computer. What should I do?… read more
Mike
Mike
Cell Phone Technician
Working on MBA
724 satisfied customers
Hello, I cannot remember my password for my new 3G iphone.
Hello, I cannot remember my new password XXXXX my 3G iphone. I do not have a landline and am locked out of my phone. The apple site has not been helpful. How can I access my phone? Can Apple email me … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x