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I am trying to download pictures to my computer. I cannot find…

Customer Question
I am trying to download...
I am trying to download pictures to my computer. I cannot find "device Memory" to bring in my pictures. what do i need to do?
Submitted: 8 years ago.Category: Cell Phones
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Answered in 18 minutes by:
6/23/2010
Cell Phone Technician: Mike, Cell Phone Technician replied 8 years ago
Mike
Mike, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 2,743
Experience: 6+ Years Repair / Support / Troubleshooting / and Programming Experience
Verified
Hi, what kind of device do you have?
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Customer reply replied 8 years ago
blackberry
Cell Phone Technician: Mike, Cell Phone Technician replied 8 years ago
Which model? And who is your carrier?
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Customer reply replied 8 years ago
cellular south - not sure of the model. if u could give me a couple of models i would reconize it
Cell Phone Technician: Mike, Cell Phone Technician replied 8 years ago
There are literally hundreds.. it should be under the battery.
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Customer reply replied 8 years ago
8330
Cell Phone Technician: Mike, Cell Phone Technician replied 8 years ago
Perfect, thank you! Allow me just a few minutes to pull up the exact menu structure of your device.
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Customer reply replied 8 years ago
ok
Cell Phone Technician: Mike, Cell Phone Technician replied 8 years ago
Do you have a memory card in the device? You'll have to move the pictures to the memory card to access them with mass storage mode, or you'll have to use sync software. You can't access device memory directly like you can the memory card. I'll be glad to post more details.
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Customer reply replied 8 years ago

i don't have a memory card

 

Cell Phone Technician: Mike, Cell Phone Technician replied 8 years ago
Ok... you'll just need to download the BlackBerry Desktop software from here: BlackBerry Desktop Software Download Page, install that, and use the media manager to copy over pictures. The software is very easy to use but I'll be glad to help if you get stuck along the way. Just make sure that you select the "with Media Manager" option during the install.



Regards,

Mike


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Customer reply replied 8 years ago

I'm not getting my problem across to you. Let me try again.

1. I go to desk to mgr

2. select manage pictures

3. go to split view

4. "HERE'S THE PROBLEM" - then i am to click on device memory, but my "device memory" isn't anywhere to be found.

5. click on copy up

6. start - pictures

Cell Phone Technician: Mike, Cell Phone Technician replied 8 years ago
I understand 100%. If you follow my instructions, it'll work.
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Customer reply replied 8 years ago
Would you mind sending me those instruction again. I cannot find them.
Cell Phone Technician: Mike, Cell Phone Technician replied 8 years ago
Sure thing...



you'll just need to download the BlackBerry Desktop software from here: BlackBerry Desktop Software Download Page, install that, and use the media manager to copy over pictures. The software is very easy to use but I'll be glad to help if you get stuck along the way. Just make sure that you select the "with Media Manager" option during the install.

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