Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

my iPhone has frozen.....any ideas about how to restart without…

Customer Question
my iPhone has frozen.....any ideas...
my iPhone has frozen.....any ideas about how to restart without losing all my data?
did you get the second note with added details...for which I was prompted?
Submitted: 8 years ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 5 minutes by:
6/15/2010
Cell Phone Technician: Andy, Electronics & Computer Consultant replied 8 years ago
Andy
Andy, Electronics & Computer Consultant
Category: Cell Phones
Satisfied Customers: 23,538
Experience: 11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support
Verified
Hi

Please do this and let me know

Please try to hold the home button and the sleep button simultaneously for a few seconds until you see the apple logo

graphic



wait for 1 minutes and test the issue
The red shut down slider will show up at the top of the screen and then disappear. Keep holding the buttons. The screen may even go black, but don’t let go of the buttons until the Apple logo shows up. When it appears, let the buttons go and the phone will start up normally.

Please let me know the results.

If this helped, please click "ACCEPT".

Positive Feedback and BONUS are always appreciated.


Andy

Andy
Andy, Electronics & Computer Consultant
Category: Cell Phones
Satisfied Customers: 23,538
Experience: 11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support
Verified
Andy and 87 other Cell Phones Specialists are ready to help you
Ask your own question now
Customer reply replied 8 years ago
I didn't press it for a minute at first. The screen did go black. I restarted holding down keys for 1 minute, no change? start over?
Cell Phone Technician: Andy, Electronics & Computer Consultant replied 8 years ago
Hi

So at which screen has the iPhone got stuck at ?

Andy
Ask Your Own Cell Phones Question
Customer reply replied 8 years ago
It's working, but it took a while to start after the apple showed up.
Customer reply replied 8 years ago
Good job....thanks for your speedy reply.
Cell Phone Technician: Andy, Electronics & Computer Consultant replied 8 years ago
Hi

You are most welcome. Please dont forget to leave a positive feedback >> CLICK HERE. << (if you havent done already). Smile

Positive Feedback and BONUS are always appreciated.

Andy

Ask Your Own Cell Phones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a cell phone technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Electronics & Computer Consultant
Category: Cell Phones
Satisfied Customers: 23,538
23,538 Satisfied Customers
Experience: 11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,281 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

23,538 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
i synced my iphone to my sisters itunes accidentally without
i synced my iphone to my sister's itunes accidentally without having already backed up my own....is there no way to sync it to my itunes now?… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
After I took a photo my 16 GB recently new iPhone 4S stopped
After I took a photo my 16 GB recently new iPhone 4S stopped working. The screen is black with the center circle which is not moving. I do not know how to restart the phone. When I call I get voice ma… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My phone wont power up, and there is data (pictures of a newborn)
My phone won't power up, and there is data (pictures of a newborn) on there. I've taken it to a shop, and they could not get it to power up nor could they extract the data. Is there any way to get the… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have the 3 g i phone and i cannot remember my pasword my
I have the 3 g i phone and i cannot remember my pasword my hint is dad. but i have used many numbers and cannot remember the exact usage will write in a safe place one i retrieve. laney X XXXXX [email protected]… read more
Mr. Clark
Mr. Clark
Cell Phone Engineer
Bachelor's Degree
509 satisfied customers
my phone is frozen on a page it does ring but i cant get anything
my phone is frozen on a page it does ring but i cant get anything but the frozen picture ??… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an iPhone 3gs and tried to turn it off and then back
I have an iPhone 3gs and tried to turn it off and then back on to reset. A red slide bar came across the screen (the first time I have ever seen that) and said slide bar to turn off which I did. The r… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I left my iPhone 3G outside overnight and it rained. Phone
I left my iPhone 3G outside overnight and it rained. Phone lit up briefly. It's now attached to my MAC but screen is now almost dark (I can just make out an image of iTunes logo and a cable). Otherwis… read more
Andy
Andy
Electronics & Computer Consultant
MS Electrical Engineering
23,538 satisfied customers
I have an iPhone 3G and I think it was running version 3.1.3
I have an iPhone 3G and I think it was running version 3.1.3?? After upgrading iTunes to version 4 (after prompting) I was then prompted to upgrade my iPhone to a later software version which I did...… read more
Mr. Clark
Mr. Clark
Cell Phone Engineer
Bachelor's Degree
509 satisfied customers
I have an Impression phone that the touch screen has screwed
I have an Impression phone that the touch screen has screwed up. the touch points have shifted to the left, if you try to dial a number, such as a 9 or 6 it will bring up an 8 or 5. Is there any thing… read more
Eric
Eric
Android Expert
Associate Degree
1,281 satisfied customers
My iPhone 3G is frozen. I can get to the screen with the USB
My iPhone 3G is frozen. I can get to the screen with the USB and iTunes logo, but can't get my phone restored.… read more
Mr. Clark
Mr. Clark
Cell Phone Engineer
Bachelor's Degree
509 satisfied customers
I was tethering and my iphone 3G or 3GS not sure what it is
I was tethering and my iphone 3G or 3GS not sure what it is asked if I wanted to up date Itunes and I agreed and it started to up date - said would take 41 minutes and now that phone is frozen - shows… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
cant hear my phone when it rings or receive a text message
can't hear my phone when it rings or receive a text message and no sound when playing games...I can hear music tho....this all happend after I removed the headjack...… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
Hi, I just brought my daughter an iphone3, second hand and
Hi, I just brought my daughter an iphone3, second hand and it had loads of songs on it, but when I set it up on itunes and purchase a song and transfer it to the phone I lost all the songs already on … read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
I WAS TRYING TO SYNC MY PHONE AMD AFTER A FEW MINUTES I GET
I WAS TRYING TO SYNC MY PHONE AMD AFTER A FEW MINUTES I GET THIS MESSAGE SAYING THAT ITUNE HAS DETECTED AN IPHONE IN RECOVERY MODE . YOU MUST RESTORE THIS PHONE BEFORE IT CAN BE USED WITH ITUNES. When… read more
Mr. Clark
Mr. Clark
Cell Phone Engineer
Bachelor's Degree
509 satisfied customers
Hello my iphone 3g is locked and frozen i try connecting it
Hello my iphone 3g is locked and frozen i try connecting it to itunes to restore but it says unlock password XXXXX phone first but i cant what do i do… read more
Mr. Clark
Mr. Clark
Cell Phone Engineer
Bachelor's Degree
509 satisfied customers
I JUST SYNCED MY IPHONE4 WITH ITUNES AND LOST TWO THIRDS OF
I JUST SYNCED MY IPHONE4 WITH ITUNES AND LOST TWO THIRDS OF MY CONTACT LIST !!!!!!!! ONLY THE CONTACTS IN MICROSOFT OUTLOOK ON MY COMPUTER STAYED. HELP !! CAN I RETRIEVE? WHY DID THIS HAPPEN? HOW TO P… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
iphone audio for ipod function will only work when headphones
iphone audio for ipod function will only work when headphones are detached - then there is a green line for volume and it works on speakerphone mode. When I plug in the headphones, the audio bar goes … read more
Mike
Mike
Cell Phone Technician
Working on MBA
724 satisfied customers
I restarted my Iphone but it doesnt have my original settin
I restarted my Iphone but it doesn't have my original settings, contacts, etc. ALL of my stuff is lost??? Help… read more
Mike
Mike
Cell Phone Technician
Working on MBA
724 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x