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Actually a very common problem with samsung touch screen phones is the touch screens go bad and the impression is at the top of the list just below the eternity, botXXXXX XXXXXne the phone has a 1 year manuafctures warranty on it and as long as you did not get it wet then do not call the manufacture but instead call your service provider explain to them you have already tried everything but the phone is defective and you want a replacement "under factory warranty" they will then iniciate a claim and send you out a new impression phone that will arrive within 4 days usually 2 days and its in your hands.
As I explained call your service provider and not the manufacture as your service provider is the one that will take care of a replacement phone for you.
If you need further assistance I will be glad to help you.
No I am sorry but removing the battery will not preform a reset that would cure a touch screen problem on this model and to preform a hard reset the touchscreen would need to be working, there is nothing more a customer can do at this point. Please do NOT contact the manufacture, instead contact your "service provider" for instance att wireless at
Then explain to them the phones problem they will then confirm your iemi number and that the box in near the battery does not indicate water damage, explain to them that the phone is defective and you need it replaced under the factory warranty. There will be no cost unless you dropped the phone or you damaged it like water if you have taken care of the phone then it will be completly covered under the factory 1 year warranty and they will ship you out a new phone usually that same day and they tell you up to like 5 days but you will usually get it in 2 days(business days of coarse)
If you need further assistance I will be more then glad to help you,.
All you will need to do as I was explaining before is contact your service provider and explain to them as I explained above they will then send you out a new replacement phone that you will usually receive within 3 days. There was no reason to try anything else on the phone because once the touchscreen fails there is nothing more that can be done, but the good news as I explained on 4/22 is you will get a replacement by contacting your service provider and tell them the phone is defective and you need it replaced under the factory warranty, do not even mention an insurance claim only factory warranty coverage.
I am sorry your time has been wasted for another 4 days on here, once the touchscreen no longer works there was nothing more to be done, I was trying to help 4 days ago to get you a replacement faster, Please follow the steps I have listed exactly as I explained them and you will have a replacement phone within a few days.