I'm sorry to ask this question, but is there a charge for your help? My cat has diabetes, newly diagnosed, and I'm so

Customer: I'm sorry to ask this question, but is there a charge for your help? My cat has diabetes, newly diagnosed, and I'm so stressed I cannot mangage. Let me know about cost of your advice.
JA: I'll do all I can to help. How long has diabetes been a concern for the cat?
Customer: they thought he had it a few months ago, but then said it probably didn't. He was actually diagnosed "for sure" a week ago. He is a rescue, so I don't know his history except for last two years.
JA: And what's the cat's name and age?
Customer: Elgie and we don't know his age, sorry. Vets didn't know, hard to tell because he has very bad teeth, and they are treating him with clindamycin 7 days once a month. some of his teeth fell out.
JA: Is there anything else the Vet should know before I connect you? Rest assured that they'll be able to help you.
Customer: Listen, I need to know how much this is going to cost. I'm sorry, but I don't have much money.