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Hello, my name is***** and I will be glad to help you.
I assume that the cap is on. Turn cap to right to tighten it on needle Then grasp the cap by the end that goes on the needle and twist left. Let me know if that works. If not we'll try something else
When you turn cap to right it locks the needle onto your infusion set. To remove the needle you have to twist the needle with cap to the left.
Remember: rightie tightie, leftie loosey.