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How do I remove #12 bolt to replace it? Everything else is…

Customer Question
How do I remove...

How do I remove #12 bolt to replace it?

Mechanic's Assistant: Okay, I'll connect you to the mechanic to go over that information regarding your car. Before I do, is there anything else you want him to know?

Everything else is ready just the bracket there is broke and I can't get the bracket removed.

Submitted: 5 months ago.Category: Car
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Answered in 3 minutes by:
3/22/2018
Auto Mechanic: Todd M, ASE Certified Technician replied 5 months ago
Todd M
Todd M, ASE Certified Technician
Category: Car
Satisfied Customers: 1,902
Experience: Technician at Montgomery Motors
Verified

Hello. My name is ***** ***** I will be assisting you today. What is the vehicle information, including engine size? Also, What bolt and bracket are you trying to remove?

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Customer reply replied 5 months ago
Tensioner bracket on water pump is broke. Need to remove so I can replace.
Auto Mechanic: Todd M, ASE Certified Technician replied 5 months ago

What is the year, make, model, and engine size of the vehicle?

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Customer reply replied 5 months ago
2000 mercury villager estate 3.3
Auto Mechanic: Todd M, ASE Certified Technician replied 5 months ago

I am not seeing any information on this bracket. I will open this up and allow another expert to assist you.

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Auto Mechanic: eric remington,
 replied 5 months ago
eric remington
Category: Car
Satisfied Customers: 1,082
Experience: mechanic/service advisor at topline auto
Verified

Hello I have no idea what you are experiencing can u send me a pic and vin number please?

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