Car

Ask a mechanic online and get answers to your car questions

Ask an Expert,
Get an Answer ASAP!

My cars front differential pin broke of into my transmission…

Customer Question
Hello my cars front...

Hello my cars front differential pin broke of into my transmission and the company that guaranteed the transmission says that the mechanic that repaired it told them it was caused by misuse and so now I have to pay for it, the mechanic told me it was one the the front tires spun while the other didn't and that is what causes that to happen or gunning a stop anyway all the examples he had given me were absurd and was basically accusing me of mishandling the car like a street racer

Mechanic's Assistant: How old are the tires? And have they been a problem in the past?

The tires are brand new

Mechanic's Assistant: What is the make/model/year of your car?

2011 Buick regal 2.0L turbo

Mechanic's Assistant: Are you fixing your Regal yourself? What have you tried so far?

No I am not fixing it myself it needs a new transmission

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I don't think so

Submitted: 6 months ago.Category: Car
Show More
Show Less
Ask Your Own Car Question
Answered in 4 minutes by:
11/26/2017
Auto Mechanic: john aka eauto, The Car Guy replied 6 months ago
john  aka eauto
john aka eauto, The Car Guy
Category: Car
Satisfied Customers: 17,103
Experience: ase tech
Verified

is it a independent shop? do you have a written warranty? any exclusions?

Ask Your Own Car Question
Customer reply replied 6 months ago
It's an authorised garage by the the company that guaranteed the car and the exclusion is misuse of the vehicle
Auto Mechanic: john aka eauto, The Car Guy replied 6 months ago

i would take it to court...misuse is tough to prove...they have to prove it beyond a reasonable doubt..i would talk to your state division that overseas car dealers and repair shops..if that goes no where file a small claim suit asap

Ask Your Own Car Question
Customer reply replied 6 months ago
what really causes the transaxle transfer pin to break off into the transmission without any signed that there was a problem the was no noise I just saw smoke and thought it was my oil feed for the turbo because it had broken before and that's why I called the dealership they told me when the car had arrived with a tow truck that it wasn't motor oil it was the transmission and with them it wasn't guaranteed anymore so I called the company that gave me an extended warranty when I bought the car and they sent me to an idiot
Auto Mechanic: john aka eauto, The Car Guy replied 6 months ago

who is the warranty company on the contract?

Ask Your Own Car Question
Customer reply replied 6 months ago
National guaranty
Auto Mechanic: john aka eauto, The Car Guy replied 6 months ago

did the extended warranty company decline it or did the shop decline it? did they contact the extended warranty company?

Ask Your Own Car Question
Customer reply replied 6 months ago
The company refused the repair biased on what the authorised mechanics response to the reason it happened in other words he said the vehicle was Mishandled so they say they won't pay
Auto Mechanic: john aka eauto, The Car Guy replied 6 months ago

did the extended warranty send a adjuster to verify what they claimed?

Ask Your Own Car Question
Was this answer helpful?
Ask john aka eauto Your Own Question
john  aka eauto
john  aka eauto
john aka eauto, The Car Guy
Category: Car
Satisfied Customers: 17,103
17,103 Satisfied Customers
Experience: ase tech

john aka eauto is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

The nearest Volvo dealer is 160 miles away. Best $15 bucks I have spent in a long time!

Paul MCorpus Christi, TX

< Previous | Next >

Meet the Experts:

Chris (aka-Moose)

Chris (aka-Moose)

Technician

1,243 satisfied customers

16 years of experience

Ted G.

Ted G.

ASE Certified Technician

1,724 satisfied customers

20 years auto repair experience, ASE Master Tech, Mechanical Failure consultant, Expert Witness

George H.

George H.

ASE Certified Technician

1,537 satisfied customers

ASE Master Tech 15+ yrs, AAS Automotive Technology, Factory trained Asian specialist

GM Tech (Cam)

GM Tech (Cam)

Auto Service Tech

669 satisfied customers

GM Grand Master Technician 2007. 14 years experience.

Amedee

Amedee

Former ASE Master Tech

2,520 satisfied customers

ASE certified tech advanced level specialist. Wisconsin certified emissions state inspector

Jerry

Jerry

Master Mechanic

2,181 satisfied customers

ASE master, 30+ years. All makes and models. Trouble shooter, shop forman, service manager

Richard

Richard

ASE Certified Technician

1,000 satisfied customers

12 years Ford Lincoln/Mercury Jaguar dealership as a technician and shop foreman reparing all makes

< Previous | Next >

Related Car Questions
I own a 2010 Honda Civic and my car ac was giving smoke and
Hey, I own a 2010 Honda Civic and my car ac was giving white smoke and a light hissing sound today It happened last week too and the AC hasn't been cooling well consistently … read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
Cylinder #4, diagnostic computer says the injector line is
cylinder #4, diagnostic computer says the injector line is open and cylinder is misfiring. I have it apart, how do I determine if the injector is faulty? … read more
David Craig
David Craig
OWNER/MECHANIC
Associates
5,456 satisfied customers
95 Blazer starts right up for 15min then dies. New fuel pump
95 Blazer starts right up for 15min then dies. New fuel pump spider vein and sensor 6 months then Sat changed coil pack yesterday put good fuel and injection cleaner What now?? … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Shifter wont come out of park without depressing the shift
shifter wont come out of park without depressing the shift lock release … read more
Eric
Eric
Auto Technician
589 satisfied customers
Have a 1995 nissan pathfinder, Its not getting fuel and
have a 1995 nissan pathfinder, Its not getting fuel and spark, went to the ecm and was going to do the diagnostic check on it but there is no power to the ecm! Is the a relay or could this be a broken… read more
roy
roy
Associate Degree
3 satisfied customers
2011 5.3l Silverado, gas pumps keeps switching off. No
2011 5.3l Silverado, gas pumps keeps switching off. … read more
Toyota Service
Toyota Service
Toyota Dealership Service & CR Manager
1,344 satisfied customers
Just purchased a 2007 jetta 2.5 and the transmission
just purchased a 2007 jetta 2.5 and the transmission sometimes shit very hard in both acceleration and downshifting but not all the time it seen like a very common problem with the jetta other than th… read more
Stephen, MBA
Stephen, MBA
Master's Degree
166 satisfied customers
2013 odyssey had flashing warning “Check Charging System.”
2013 odyssey had flashing warning “Check Charging System.” We pulled over and stopped. Car won't restart, but radio will play. Will jump or new battery tonight help or are we stuck until tomorrow? … read more
Anthony P.
Anthony P.
high school
565 satisfied customers
I have a peugeot 307 1.6 HDI 110 cv 80Kw. 2005. The probleme
the probleme is the car when on accelerate over 3000 rpm it smokes black but it smokes more whe the accelerator is in relaxing. I've seen the plastic tube from the turbo up to the EGR valve is fessured near the turbo , do you think can be this the problem? … read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
I have an 08 Honda Accord EX with 2.4 VTEC. Car has 164,600
I have an 08 Honda Accord EX with 2.4 VTEC. Car has 164,600 miles on it. Being summer here in Minnesota, I use the a/c. When a/c is on and I'm at a stop, I can hear a rattling sound, sounds like when … read more
Kevin
Kevin
workshop foreman /master tech/mot tester
1 satisfied customers
My car started making a noise about a month ago. I've tried
Hi there, My car started making a noise about a month ago. I've tried doing research and comparing the sound my car is making to sounds of various videos of problems on the internet, but I cant seem t… read more
Toyota Service
Toyota Service
Toyota Dealership Service & CR Manager
1,344 satisfied customers
S430 won't shift. 2003 no leaks hitting the ground maybe
No, I won't fix myself unless its something easy which I'm sure it isn't dealing with Mercedes. Haven't tried anything yet Just received the malfunction yesterday … read more
Stephen, MBA
Stephen, MBA
Master's Degree
166 satisfied customers
I need to know the torque for a 2013 Ford Taurus Limited 3.5
I need to know the torque for a 2013 Ford Taurus Limited 3.5 … read more
Mike
Mike
487 satisfied customers
Cadillac ATS Oil Pressure Control Solenoid Valve location?
Cadillac ATS Oil Pressure Control Solenoid Valve location? … read more
Eric
Eric
Auto Technician
589 satisfied customers
CV boot torn on 2001 grand am, lots of miles, should I
CV boot torn on 2001 grand am, lots of miles, should I change the CV shaft instead just the boots? Do you just use puller to remove from the transmission after everything is removed in the wheel area?… read more
Dan
Dan
Automotive Technician
Vocational, Technical or Trade Scho
25 satisfied customers
When turning off the engine with gear level in Park, a
When turning off the engine with gear level in Park, a message says put the gear in Park. After many attempts, the message finally goes away and the electrical shuts down. … read more
Chris (aka-Moose)
Chris (aka-Moose)
Technician
Vocational, Technical or Trade School
1,243 satisfied customers
0355, 0354, 0355 pd, 0354 pd codes as well as my anti theft
0355, 0354, 0355 pd, 0354 pd codes as well as my anti theft light coming on then total loss of power to my 2006 mercury mariner v6 4wd. I've already replaced the coils and plugs for bank 4 and 5. Prob… read more
Chris (aka-Moose)
Chris (aka-Moose)
Technician
Vocational, Technical or Trade School
1,243 satisfied customers
My wife just tried to start her 2013 Ford Escape and it will
My wife just tried to start her 2013 Ford Escape and it will not turn over. When I opened the drivers door, the panel lights came on but did not read anything. When I pushed the Start button, message … read more
Robert R
Robert R
Auto Technician
Vocational, Technical or Trade Scho
879 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x