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Died. Put in new battery. Instrument cluster is dark, Car

Hey battery died. Put...
Hey battery died. Put in new battery. Instrument cluster is dark, Car will not turn over. Checked all fuses and they are fine. Tried resetting by disconnecting negative cable but no use. Car has been sitting with battery maintenance but battery dies.
JA: Most vehicles have two fuse panels. Have you located both?
Customer: Yes.
JA: What is the model/year of your Lexus?
Customer: 2002 Lexux rx300
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: New battery.
JA: Anything else you want the mechanic to know before I connect you?
Customer: Instrument panel is dark. I connected diagnostic CarMD to it like many times before but it cannot read computer.
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Answered in 1 hour by:
11/18/2017
Peter Bagley
Peter Bagley, Auto Service Technician
Category: Car
Satisfied Customers: 951
Experience: master tech
Verified

Hello and welcome to just answer, my name is ***** ***** master tech of over 40 years experience here to help. I cannot see or hear your vehicle so I rely on your patience and input to my questions so I can help you better.I have read your notes and have a question before we proceed.

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Has your vehicle got an immobilizer and smart key?

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Customer reply replied 24 days ago
it has. I opened and closed doors with key, put key in ignition, turned it to the on position and nothing seems to reset it.

there is one other way to reset. disconnect battery terminals and hold cable ends together for 10-15 min, this drains any residual power in the ECU reconnect to battery, go inside and with foot off the brake pedal cycle the key button on and off 5 times within 5 seconds then foot on brake pedal and try to start. If that does not work then it has to be done with a shop scanner.

Peter Bagley
Peter Bagley, Auto Service Technician
Category: Car
Satisfied Customers: 951
Experience: master tech
Verified
Peter Bagley and 87 other Car Specialists are ready to help you
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Customer reply replied 21 days ago
That didn't work.
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Peter Bagley
Peter Bagley
Peter Bagley, Auto Service Technician
Category: Car
Satisfied Customers: 951
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