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I have a problem with my iPhone and my car computer. The…

I have a problem with...
I have a problem with my iPhone and my car computer. The screen on my 2017 Honda Civic says I have an incoming call, but my phone is not even on. It's like the system got stuck on an incoming call earlier in the day and cannot unhook itself from that episode.
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Answered in 12 minutes by:
11/16/2017
Gabriel Grey
Gabriel Grey, Auto Service Technician
Category: Car
Satisfied Customers: 448
Experience: Master Service Technician
Verified

Good evening, I hope you are doing well. My name is***** would be happy to help you with this.

So it sounds to me like the software has froze/malfunctioned. If it will not reset by turning off and on the radio then you may need to unplug the battery to get it to reset. If you still notice this issue present after resetting the battery then it will have to be checked out at the dealer to see if there is an update for the radio control module. Let me know the results after disconnecting the battery if you are able to

Gabriel Grey
Gabriel Grey, Auto Service Technician
Category: Car
Satisfied Customers: 448
Experience: Master Service Technician
Verified
Gabriel Grey and 87 other Car Specialists are ready to help you
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Customer reply replied 8 months ago
Just went to the Honda Dealer. There is actually a 'Factory Reset' prompt listed when you go into 'Systems'. Many things have to be reset after that, but the salesman did it in about 2 minutes. Very easy.
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