Car

Ask a mechanic online and get answers to your car questions

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have dodge grand Caravan 2015, and I have ROSEN Multimedia…

I have dodge grand...

I have dodge grand Caravan 2015, and I have ROSEN Multimedia navigation installed, Screen is frozen, I can not touch the screen All buttons are disabled. how can you help me please?

Mechanic's Assistant: What's the make/model of your device? How old is it?

Dodge grand Caravan 2015

Mechanic's Assistant: How long has this been going on? What troubleshooting have you tried?

For last 2 weeks may be

Mechanic's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Nop

Show More
Show Less
Ask Your Own Car Question
Customer reply replied 8 months ago
Backup Camera is working fine though. I hare the random radio but can not control it or I see the radio screen.
Answered in 16 hours by:
10/25/2017
Lurch
Lurch, Aftermarket & Factory Electronics
Category: Car
Satisfied Customers: 21,416
Experience: Ford, Chev Cert, Heavy Line Mech, Mobile Electronics.Sales, Installation & Repair for 30 years.
Verified

very sorry for the delay..........
Remove the Unit & "disconnect completely" for 5 minutes
CLICK ATTACHMENT BELOW
This will drain the memory circuit
Disconnecting Battery or Removing Fuse will NOT work............
Reconnect Unit & Reinstall.
Try Unit
IF the Unit does NOT Unlock or still No Controls, you will need to contact Rosen TECH Support
Your best bet is to locate a Local ROSEN Dealer, as they are NOT Customer friendly
.
MANUAL:
http://rosenelectronics.com/Owners%20Manuals/Current%20Product/PP1002_Navigation%20Manual_(ONLINE%20ONLY)_REV%20A.pdf
.
TECH SERVICE:
http://rosenelectronics.com/service-support-information.htm
.
http://rosenelectronics.com/warranty-repair-information.htm

.

Ask Your Own Car Question
Customer reply replied 8 months ago
Following your instructions:
"Remove the Unit & "disconnect completely" for 5 minutes
CLICK ATTACHMENT BELOW
This will drain the memory circuit
Disconnecting Battery or Removing Fuse will NOT work............
Reconnect Unit & Reinstall."
I lost my Backup camera now......... I dont have CD to Reinstall though. They did not provide me the CD.
Customer reply replied 8 months ago
It did not help me please.

sorry....I completely posted what to do.....
Your Unit was "locked up" similar to a Cell Phone or Computer.......
Rosen Units are known to have issues
.

As I posted above:

IF the Unit does NOT Unlock or still No Controls, you will need to contact Rosen TECH Support
Your best bet is to locate a Local ROSEN Dealer, as they are NOT Customer friendly
.
MANUAL:
http://rosenelectronics.com/Owners%20Manuals/Current%20Product/PP1002_Navigation%20Manual_(ONLINE%20ONLY)_REV%20A.pdf
.
TECH SERVICE:
http://rosenelectronics.com/service-support-information.htm
.
http://rosenelectronics.com/warranty-repair-information.htm

.

Ask Your Own Car Question

Did you have any other questions?
I see you have viewed my reply but have not selected a rating.
You agreed to Rate the answer when you signed up
Rating does not incur any additional costs, it simply allows me to be compensated for my time here.
It also does not close the question, you can follow up at any time.
Thank you

Lurch
Lurch, Aftermarket & Factory Electronics
Category: Car
Satisfied Customers: 21,416
Experience: Ford, Chev Cert, Heavy Line Mech, Mobile Electronics.Sales, Installation & Repair for 30 years.
Verified
Lurch and 87 other Car Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an auto mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Lurch Your Own Question
Lurch
Lurch
Lurch, Aftermarket & Factory Electronics
Category: Car
Satisfied Customers: 21,416
21,416 Satisfied Customers
Experience: Ford, Chev Cert, Heavy Line Mech, Mobile Electronics.Sales, Installation & Repair for 30 years.

Lurch is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

The nearest Volvo dealer is 160 miles away. Best $15 bucks I have spent in a long time!

Paul MCorpus Christi, TX

< Previous | Next >

Meet the Experts:

Chris (aka-Moose)

Chris (aka-Moose)

Technician

1,330 satisfied customers

16 years of experience

Ted G.

Ted G.

ASE Certified Technician

1,754 satisfied customers

20 years auto repair experience, ASE Master Tech, Mechanical Failure consultant, Expert Witness

George H.

George H.

ASE Certified Technician

1,560 satisfied customers

ASE Master Tech 15+ yrs, AAS Automotive Technology, Factory trained Asian specialist

GM Tech (Cam)

GM Tech (Cam)

Auto Service Tech

678 satisfied customers

GM Grand Master Technician 2007. 14 years experience.

Amedee

Amedee

Former ASE Master Tech

2,557 satisfied customers

ASE certified tech advanced level specialist. Wisconsin certified emissions state inspector

Jerry

Jerry

Master Mechanic

2,181 satisfied customers

ASE master, 30+ years. All makes and models. Trouble shooter, shop forman, service manager

Richard

Richard

ASE Certified Technician

1,008 satisfied customers

12 years Ford Lincoln/Mercury Jaguar dealership as a technician and shop foreman reparing all makes

< Previous | Next >

Related Car Questions
My back-up warning alarm does not chime any more. All the
My back-up warning alarm does not chime any more. All the owner's manual seems to discuss are the alarms that are available, but nothing regarding the 'loss' of a warning sound. I am not sure if my la… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
We updated our 2013 sonata maps with a usb and now the
We updated our 2013 sonata maps with a usb and now the buttons don't work, or the backup camera. The screen is stuck on the Hyundai logo … read more
Stephen, MBA
Stephen, MBA
Master's Degree
166 satisfied customers
2013 subaru outback limited - radio not working and backup
2013 subaru outback limited - radio not working and backup camera not displaying on radio screen. When you turn the vehicle on the subaru logo displays but nothing else after that. Looked at all the a… read more
Stephen, MBA
Stephen, MBA
Master's Degree
166 satisfied customers
I need to do a factory reset on my Rosen Piranha Multimedia
Hello, I need to do a factory reset on my Rosen Piranha Multimedia radio. … read more
sprinkles08
sprinkles08
Technician
High School or GED
11 satisfied customers
I have a 2006 Range Rover HSE with Navigation/backup camera
I have a 2006 Range Rover HSE with Navigation/backup camera and now my screen only shows the LAND ROVER insignia as if I was turning unit on and the volume button just flashes. what can I do? … read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
I have a problem with an update of my navigation system on
Hi, I have a problem with an update of my navigation system on my 2007 Toyota Tundra. It was working with the original disk which was U31. I ordered the update (U41) and followed the instructions to u… read more
sprinkles08
sprinkles08
Technician
High School or GED
11 satisfied customers
I have a xc90 the reversing camera was working intermittent
I have a xc90 the reversing camera was working intermittent the screen would come up but the picture was black. 2 weeks later the screen comes up but the picture is black and it doesn't work at all. T… read more
sprinkles08
sprinkles08
Technician
High School or GED
11 satisfied customers
Can you tell me which is the best mini van between, Town /Country,,
Can you tell me which is the best mini van between, Town /Country,, HondaOdessy and Grand Caravan, between 2010nd 2012. Also which of these Vans have the largest navagation screens… read more
ToyotaTom
ToyotaTom
some college education
138 satisfied customers
GLK 4 Matic: I have a GLK 4 MATIC 2012, in my country the multimedia
I have a GLK 4 MATIC 2012, in my country the multimedia function (screen 7") don't have GPS include. I can buy a multifunction for GLK MB (The provider say is específic for MB) But they must disarm th… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
2010 Buick Enclave CXL: stereo..harnesss..disconnect..console
i HAVE A 2010 Buick Enclave CXL and have removed the existing radio and replaced it with a Rosen stereo and navigation unit. I have a need to find a switched 12v+ line somewhere in the area of the rad… read more
kalamykid
kalamykid
Pactor automotive
Vocational, Technical or Trade Scho
97 satisfied customers
Navigation: a car stereo in my head unit instead of the cd
i need to install a car stereo in my head unit instead of the cd with a touch screen system which has navigation and able to watch videos on it and use ipod. how can this be done? thanks!… read more
Lurch
Lurch
Aftermarket & Factory Electronics
Vocational, Technical or Trade Scho
21,416 satisfied customers
Navigation: factory..I have to have Infiniti..warranty..cars
Hi, I am wondering if I can upgrade my 2008 g37s that does not have the high tech package with a factory navigation system from a donor car? Also, do I have to have Infiniti do the changeover to keep … read more
David
David
owner
studying sociology
36 satisfied customers
2007 saturn: backup camera..factory dvd/nav using gm lockpick
have a 2007 saturn outlook. no factory option for backup camera. want to install one with integration to factory dvd/nav using gm lockpick, but requires the factory camera option to be turned on. deal… read more
JonathanOnny
JonathanOnny
A tech at a saturn dealer
Vocational, Technical or Trade Scho
74 satisfied customers
Navigation: this car for a road trip and I need the GPS.
I windexed my touch screen navigation screen and now it is no longer working. I was just given this car for a road trip and I need the GPS. I have a feeling I activated some kind of security option bu… read more
Dan
Dan
High School or GED
1,401 satisfied customers
Grand prix: im tryin to install a head unit (cd player)..wont work
im tryin to install a head unit (cd player) into a grand prix and i can not figure out what wires on the radio are for what and once i un-hooked the wires form the back of the radio the device that is… read more
Mazda Ed
Mazda Ed
Lead Technician
High School or GED
1,963 satisfied customers
2004 DTS: factory..navigation..sys..it for a few seconds and touch pad
,Gentleman: I had a 2004 DTS with factory navigation sys. and If I wanted to watch a DVD while driving all I had to do was to hold the small button with a music symbol on it for a few seconds and touc… read more
Hammer Time
Hammer Time
Mastertech
Vocational, Technical or Trade Scho
2,650 satisfied customers
91 Grand Caravan LE: the cam AND crank shaft sensors
I am disabled (Spina Bifida) and drive a '91 Grand Caravan LE 3.3. In the last 3 years, I have had to replace the cam AND crank shaft sensors, most recently 6 weeks ago. About 2 weeks ago, while I was… read more
Hammer Time
Hammer Time
Mastertech
Vocational, Technical or Trade Scho
2,650 satisfied customers
1998 Dodge Caravan: random mifires, what could be the cause
My 1998 Dodge Caravan has repeated and random mifires, what could be the cause? Has a 3.3 engine. Thanks… read more
Hammer Time
Hammer Time
Mastertech
Vocational, Technical or Trade Scho
2,650 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x