Car

Ask a Mechanic Online and Get Answers to Your Car Questions

Ask an Expert,
Get an Answer ASAP!

Car
This answer was rated:

I have dodge grand Caravan 2015, and I have ROSEN Multimedia

Hi JA: Hi. How can I...
Hi
JA: Hi. How can I help?
Customer: I have dodge grand Caravan 2015, and I have ROSEN Multimedia navigation installed, Screen is frozen, I can not touch the screen All buttons are disabled. how can you help me please?
JA: What's the make/model of your device? How old is it?
Customer: dodge grand Caravan 2015
JA: How long has this been going on? What troubleshooting have you tried?
Customer: for last 2 weeks may be
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: nop
Show More
Show Less
Ask Your Own Car Question
Customer reply replied 1 month ago
Backup Camera is working fine though. I hare the random radio but can not control it or I see the radio screen.
Answered in 16 hours by:
10/25/2017
Lurch
Lurch, Aftermarket & Factory Electronics
Category: Car
Satisfied Customers: 21,116
Experience: Ford, Chev Cert, Heavy Line Mech, Mobile Electronics.Sales, Installation & Repair for 30 years.
Verified

very sorry for the delay..........
Remove the Unit & "disconnect completely" for 5 minutes
CLICK ATTACHMENT BELOW
This will drain the memory circuit
Disconnecting Battery or Removing Fuse will NOT work............
Reconnect Unit & Reinstall.
Try Unit
IF the Unit does NOT Unlock or still No Controls, you will need to contact Rosen TECH Support
Your best bet is to locate a Local ROSEN Dealer, as they are NOT Customer friendly
.
MANUAL:
http://rosenelectronics.com/Owners%20Manuals/Current%20Product/PP1002_Navigation%20Manual_(ONLINE%20ONLY)_REV%20A.pdf
.
TECH SERVICE:
http://rosenelectronics.com/service-support-information.htm
.
http://rosenelectronics.com/warranty-repair-information.htm

.

Ask Your Own Car Question
Customer reply replied 1 month ago
Following your instructions:
"Remove the Unit & "disconnect completely" for 5 minutes
CLICK ATTACHMENT BELOW
This will drain the memory circuit
Disconnecting Battery or Removing Fuse will NOT work............
Reconnect Unit & Reinstall."
I lost my Backup camera now......... I dont have CD to Reinstall though. They did not provide me the CD.
Customer reply replied 1 month ago
It did not help me please.

sorry....I completely posted what to do.....
Your Unit was "locked up" similar to a Cell Phone or Computer.......
Rosen Units are known to have issues
.

As I posted above:

IF the Unit does NOT Unlock or still No Controls, you will need to contact Rosen TECH Support
Your best bet is to locate a Local ROSEN Dealer, as they are NOT Customer friendly
.
MANUAL:
http://rosenelectronics.com/Owners%20Manuals/Current%20Product/PP1002_Navigation%20Manual_(ONLINE%20ONLY)_REV%20A.pdf
.
TECH SERVICE:
http://rosenelectronics.com/service-support-information.htm
.
http://rosenelectronics.com/warranty-repair-information.htm

.

Ask Your Own Car Question

Did you have any other questions?
I see you have viewed my reply but have not selected a rating.
You agreed to Rate the answer when you signed up
Rating does not incur any additional costs, it simply allows me to be compensated for my time here.
It also does not close the question, you can follow up at any time.
Thank you

Lurch
Lurch, Aftermarket & Factory Electronics
Category: Car
Satisfied Customers: 21,116
Experience: Ford, Chev Cert, Heavy Line Mech, Mobile Electronics.Sales, Installation & Repair for 30 years.
Verified
Lurch and 87 other Car Specialists are ready to help you
Ask your own question now
Ask Lurch Your Own Question
Lurch
Lurch
Lurch, Aftermarket & Factory Electronics
Category: Car
Satisfied Customers: 21,116
21,116 Satisfied Customers
Experience: Ford, Chev Cert, Heavy Line Mech, Mobile Electronics.Sales, Installation & Repair for 30 years.

Lurch is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

The nearest Volvo dealer is 160 miles away. Best $15 bucks I have spent in a long time!

Paul MCorpus Christi, TX

< Previous | Next >

Meet the Experts:

Chris (aka-Moose)

Chris (aka-Moose)

Technician

1,237 satisfied customers

16 years of experience

Ted G.

Ted G.

ASE Certified Technician

1,719 satisfied customers

20 years auto repair experience, ASE Master Tech, Mechanical Failure consultant, Expert Witness

George H.

George H.

ASE Certified Technician

1,535 satisfied customers

ASE Master Tech 15+ yrs, AAS Automotive Technology, Factory trained Asian specialist

GM Tech (Cam)

GM Tech (Cam)

Auto Service Tech

669 satisfied customers

GM Grand Master Technician 2007. 14 years experience.

Amedee

Amedee

Former ASE Master Tech

2,517 satisfied customers

ASE certified tech advanced level specialist. Wisconsin certified emissions state inspector

Jerry

Jerry

Master Mechanic

2,181 satisfied customers

ASE master, 30+ years. All makes and models. Trouble shooter, shop forman, service manager

Richard

Richard

ASE Certified Technician

1,000 satisfied customers

12 years Ford Lincoln/Mercury Jaguar dealership as a technician and shop foreman reparing all makes

< Previous | Next >

Related Car Questions
What is the best way to re-finish the fiberglass tonneau
What is the best way to re-finish the fiberglass tonneau cover on my pickup truck bed? The clearcoat is pealing off, though the base color is still good. It's currently painted red, I'd prefer it to b… read more
Chris (aka-Moose)
Chris (aka-Moose)
Technician
Vocational, Technical or Trade School
1,237 satisfied customers
The blower motor isn't working but the gauges inside the car
The blower motor isn't working but the gauges inside the car shows its working … read more
Michael Solis
Michael Solis
315 satisfied customers
How many airbag's does an 2007 H2 Hummer have? Have looked
How many airbag's does an 2007 H2 Hummer have? Have looked everywhere and can only find parts.john(###) ###-####***@******.*** … read more
eauto
eauto
self employed
High School or GED
74 satisfied customers
Car ran fine until I was driving and the lights on the dash
Car ran fine until I was driving and the lights on the dash started blinking quickly and the car died. Car was locked in drive and the key was stuck in the ignition. Disconnected battery and was able … read more
Michael Solis
Michael Solis
315 satisfied customers
The plugs in my hyundai tuscon keep jumping out - what could
Hi, the plugs in my hyundai tuscon keep jumping out - what could the problem be? … read more
David Craig
David Craig
OWNER/MECHANIC
Associates
4,108 satisfied customers
2002 jeep liberty - if i fill more than about 3 gallons of
2002 jeep liberty - if i fill more than about 3 gallons of gas it triggers P0175 (lean bank 2) O2 sensor error code.... … read more
David Craig
David Craig
OWNER/MECHANIC
Associates
4,108 satisfied customers
99 isuzu rodeo keeps blowing starter fuses. checked for
99 isuzu rodeo keeps blowing starter fuses. checked for short with test light at the battery and no short indicated. … read more
sprinkles08
sprinkles08
Technician
High School or GED
11 satisfied customers
I have a 2008 Ford F150 4.6 with 150,000 miles on the
Second opinion] I have a 2008 Ford F150 4.6 with 150,000 miles on the vehicle. A tech was driving the vehicle today and coolant fluid started to come out of an opening on the top of the motor left sid… read more
Ted G.
Ted G.
ASE Certified Technician
Vocational, Technical or Trade Scho
1,719 satisfied customers
I have a 2008 Ford F150 4.6 with 150,000 miles on the
I have a 2008 Ford F150 4.6 with 150,000 miles on the vehicle. A tech was driving the vehicle today and coolant fluid started to come out of an opening on the top of the motor left side, i have pictur… read more
vwtech0405
vwtech0405
VW Technician
Associate Degree
8,868 satisfied customers
What could cause a 2001 Eldorado Cadillac to run for 30
What could cause a 2001 Eldorado Cadillac to run for 30 miles, and after it's shut off it won't even turn over for hours? After several hours it starts like nothing ever happened. … read more
sprinkles08
sprinkles08
Technician
High School or GED
11 satisfied customers
When I put fuel in it comes back out on the ground and my
When I put fuel in it comes back out on the ground and my check engine light is on … read more
Jaybird61
Jaybird61
Master Automotive Mechanic
2,095 satisfied customers
2007 dodge challenger with a 5.7 overheated and now is
2007 dodge challenger with a 5.7 overheated and now is blowing white smoke out the pipes. What is the most common problem with this 5.7 when it overheats and blows white smoke? Is it a blown head gask… read more
Edward Clayton
Edward Clayton
Associate Degree
1,033 satisfied customers
Timing belt replacement steps with photos 2012 Jeep Liberty?
Timing belt replacement steps with photos 2012 Jeep Liberty ? Provided photos of old belt condition for your feedback… read more
eurotec
eurotec
Vice President / Manager
Associate Degree
11 satisfied customers
I have a 2014 Town and Country 3.6 110000 miles. All of my
I have a 2014 Town and Country 3.6 110000 miles. All of my lights light up on the instrument cluster. When this happens I have no heat, AC, the wipers will not turn off. It varies the time they are of… read more
Gabriel Grey
Gabriel Grey
Master Service Technician
Associates
279 satisfied customers
Will my 2015 Honda civic sedan run with the srs system
Hello, will my 2015 Honda civic sedan run with the srs system disconnected … read more
Gabriel Grey
Gabriel Grey
Master Service Technician
Associates
279 satisfied customers
I have a 2011 civic no codes sometimes it will start other
Hello again I have a 2011 civic no codes sometimes it will start other times it will only crank plenty of fuel however I get no spark I'm Leaning towards a crank sensor but they say it was changed las… read more
Jaybird61
Jaybird61
Master Automotive Mechanic
2,095 satisfied customers
My 2012 rzr 900 will not start in early morning cold
My 2012 rzr 900 will not start in early morning cold weather. It makes a clicking noise when trying to start.. After the day warms some it will start. Do I need a new starter? … read more
rpmdiag
rpmdiag
High school
7,182 satisfied customers
I live in Costa rica i have a 2014 Nissan Navara LE 4x4
Hello my name is ***** ***** live in Costa rica i have a 2014 Nissan Navara LE 4x4 Diesel 3.0 ! The problem was when i turned off and tried to restart it nothing happen. So i climed under tapped the s… read more
Expert
Expert
13 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x