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Greg, Technician
Category: Car
Satisfied Customers: 7111
Experience:  17 years Shop Owner /Technician. 27 years experience,
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Car won't start. It says key not found, what's that, I did

Customer Question

car won't start. It says key not found, what's that
JA: Have you checked the battery, particularly the terminal connections? Are they corroded?
Customer: I did not corroded. Everything looks good under the hood
JA: What is the make/model/year of your car?
Customer: 13 Buick verano
JA: Are you fixing your Verano yourself? What have you tried so far?
Customer: No it just wouldn't start message center says key isn't present
JA: Anything else you want the mechanic to know before I connect you?
Customer: It's cold
Submitted: 8 months ago.
Category: Car
Expert:  Greg replied 8 months ago.

Hi, I'm Greg (Indy-Tech).
Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
Rgds Greg.

Expert:  Greg replied 8 months ago.

Hi .

Just to confirm the engine will not start .and the starter does not crank .

Rgds Greg..

Customer: replied 8 months ago.
battery is okay as inside lights work
Expert:  Greg replied 8 months ago.

Okay sad new the security system does not recognize the key you are using , first try the spare .

If the spare also will not work then you have a problem with in the security system and will need

a diagnostic scan tool to check for malfunction codes .

First check Instrument Panel Fuse Block and check all fuses .Fuse 22 should be good if good have diagnostic tool hooked up and check.

Need further assistance with this issue then please get back to me with the reply box below .
After rating there is no further cost for any other question relating this issue .
Kind regards Greg