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sprinkles08, ASE Certified Technician
Category: Car
Satisfied Customers: 22646
Experience:  ASE Master and Advanced level certified. Factory trained with 15 years dealership experience
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Immobilizer Active is on ... What's the quickest fix, Will

Customer Question

Immobilizer Active is on ... What's the quickest fix
JA: Tell me a bit more about what's going on so he can help you best.
Customer: Will not start at all
JA: Are you hoping to fix this yourself?
Customer: This is my son's car in Albuquerque, but he's in Denver, we're from Hobbs, NM & I have no tools ... tow to dealership?
JA: Is there anything else the Mechanic should be aware of about your car?
Customer: He has been manually using his key to start
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Mechanic about your situation and connect you two.
Submitted: 1 year ago.
Category: Car
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  sprinkles08 replied 1 year ago.

Hello and welcome to JustAnswer!

If you don't have a scan tool or any other equipment then yes, the quickest way to get the problem repaired will be to get the car to a dealer. If a second key if available then the first hing that should definitely be done is try it. The problem may be the immobilizer module, the key, a communication issue, and some vehicles use a separate antenna coil that reads the key and this can fail. If a second key doesn't work then a high end aftermarket or dealer scan tool will be necessary to diagnose the issue, if the key or immobilizer module have failed it will take a scan tool to program the replacement.