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Hello, my name is ***** ***** I am a professional here at Just Answer. I have noticed that your question was not getting a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.
I would start with having the computer system scanned and see if there are any fault codes setting. If you can get this done and post back with the results I will try and help you determine the cause.