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Roy, import/domestic specialest
Category: Car
Satisfied Customers: 5859
Experience:  ASE master tech for 40 years
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Escalade 2010: 2010 Escalade; vehicle was running perfect no

Customer Question

2010 Escalade; vehicle was running perfect no problems. Cleaned the interior including the dash. After that vehicle will not start; shows multiple errors like the computer is rebooting. Tested the battery and it is good; shows 12v disconnected. when connected shows between 5.8 and 6. Remote key will not work no electronics will work at all. Everything was working perfect until we cleaned the Interior.
Submitted: 2 years ago.
Category: Car
Expert:  Roy replied 2 years ago.
good morning my name is ***** ***** I will assist
most likely you had the doors open while cleaning and the battery drained down. 5.8 volts is too low. it should be 12.4 to 12.6 volts for all systems to come alive. try charging the battery first.