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Hello I will help you with your question,
You have loosened the cross rail ends? Once you do slide the cross rail to the rear and twist slightly and the rail will come out of the roof bars.
Let me know if this works for you
OK, they snap open on the ends, do both sides and then you can twist the cross rail out of the roof rails. I will see if I can find a video or procedure for you to view.
They do snap so be a little careful, you cannot break them though.
Let me see what I can find to illustrate the procedure, I will post once I find it
Sorry I am not finding anything that shows the operation just pictures of the rails installed. The ends do snap open then you slide the rail all the way to one side and lift off the opposite end. A step ladder will help you control the bar so you don't scratch the roof unless you are very tall.
I am sorry but I am unable to locate a visual aid for you
Let me know if you have further questions
I am sorry to hear that you tried to remove these before the ends were opened.
At the dealer all we do is remove the rails from the back of the vehicle where they are shipped and snap the ends closed. To open you snap the ends open, side to one side of the vehicle and lift the other side.
I am sorry you damaged your vehicle.