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Superbob, Senior Master auto technician
Category: Car
Satisfied Customers: 2609
Experience:  Ford Lincoln, Mercury, Seinor Master, diesel certified, mazda certified, ASE Master
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drove..back tailgate..4th time going back to dealership tomorrow

Customer Question

bought unit used drove about 650 miles started having latch problems on back tailgate replaced latches going on 4th time going back to dealership tomorrow
Submitted: 6 years ago.
Category: Car
Expert:  Superbob replied 6 years ago.
What is the year, make, and model of vehicle you are working on, and what exactly is your question?
Customer: replied 6 years ago.
04 gmc envou xuv rear latch doesn't work had this replaced 3 times last one lasted 2 days dealer says they called gmc and there response is to keep changing latches dust is the problem
Expert:  Superbob replied 6 years ago.

The initial failure was most likely caused by dust! However, the subsequent failures were most likely related to defective parts, The new more robust latch that is intended to resist dust contamination failures is most likely related to a bad batch of new latches. fortunately the latch should still be covered under under a service parts warranty! I have attached a techincal service bulletin below relating to the dust contamination in the latch.