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TECHPRO49, Car Electronics Technician
Category: Car Electronics
Satisfied Customers: 5001
Experience:  I have over 15 years of mechanical and electrical experience
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Alpine Sp920hd. Screen not coming on. 3 years. Tried to

Customer Question

Alpine Sp920hd. Screen not coming on
JA: How old is your SP920HD unit?
Customer: 3 years
JA: What have you tried so far with your SP920HD?
Customer: Tried to reset it with the reset button
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Car Electronics
Expert:  TECHPRO49 replied 7 months ago.

Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is a system automated prompt , not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

Do you have a test light or multimeter to do some electrical testing?

Customer: replied 7 months ago.
No I don’t have anything
Customer: replied 7 months ago.
Radio lights up but screen won’t come on
Expert:  TECHPRO49 replied 7 months ago.

sounds like your radio is internally shorted, we would need testing to confirm but this is most likely whats going on

Customer: replied 7 months ago.
Is it fixable
Expert:  TECHPRO49 replied 7 months ago.

yes with a new radio, it can be refurbished but by the time you spend the money on that your into new radio territory

Expert:  TECHPRO49 replied 7 months ago.

hello did you get my response?