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I have a Kenwood DPX502BT and the volume starts fine for a…

Customer Question
I have a Kenwood...

I have a Kenwood DPX502BT and the volume starts fine for a few seconds then goes way up and can't be turned down.

Mechanic's Assistant: How old is your DPX502BT unit?

Just bought it in january

Mechanic's Assistant: What have you tried so far with your DPX502BT?

Tried to reset, took battery out of tiny remote, no help

Mechanic's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Not really, I'm not in the car but my daughter is

Submitted: 4 months ago.Category: Car Electronics
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Answered in 16 hours by:
3/16/2018
Car Electronics Technician: Louie, Car Electronics Technician replied 4 months ago
Louie
Louie, Car Electronics Technician
Category: Car Electronics
Satisfied Customers: 13,436
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer; an independent site with members providing product information, repair tips and technical assistance as a form of paid Q & A service.
My name is ***** ***** I'll be assisting you with your question regarding your "...Kenwood DPX502BT..."
I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Car Electronics Technician: Louie, Car Electronics Technician replied 4 months ago

Initially, how was the RESET performed please?

In most instances, a non-corrective RESET would be indicative of an internal hardware issue.

Consider gently tapping on the volume knob at the front/faceplate (if have not been tried).

All others would require opening up the Kenwood.

Since new (January), it would be your advantage to seek a replacement from the dealer or a under warranty service.

I realize that the above information may perhaps be not what was expected. Unfortunately, there is no quick-n-easy fix and neither is there a workaround; sorry for having to be the bearer of bad news.

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