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My phone hooks up to the Bluetooth but it doesn't come

Customer Question
My phone hooks up...

My phone hooks up to the Bluetooth but it doesn't come through the radio after I make a call the radio goes blank and I get nothing I have to turn it off and turn it back on to make it work

Mechanic's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Kdc bt368u

Mechanic's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Android phone since yesterday got it a week ago & had no problems

Mechanic's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I dont know what to do

Submitted: 6 months ago.Category: Car Electronics
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 days by:
1/6/2018
Car Electronics Technician: sprinkles08, ASE Certified Technician replied 6 months ago
sprinkles08
sprinkles08, ASE Certified Technician
Category: Car Electronics
Satisfied Customers: 24,070
Experience: ASE Master and Advanced level certified. Factory trained with 17 years dealership experience
Verified

Hello and welcome to JustAnswer! I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

This would have to be an internal problem in the radio if it's going blank and has to be turned off and back on to operate again. Are you saying that the radio itself is only a week old?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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