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2011 town country sat radio and navigation not working. Its…

Customer Question
2011 town country sat...

2011 town country sat radio and navigation not working

Mechanic's Assistant: Who makes your GPS?

Its a factory unit

Mechanic's Assistant: What have you tried so far with your GPS?

I discounted the battery also i checked the antena at the right side kick panel it i connected

Mechanic's Assistant: After your first paid question, we offer a week's free trial membership when you can ask as many questions as you like.

I will take unit out and i will get back to you with info on the unit by the way i am in new york and navigation keeps going back to san jaun p.r.

Mechanic's Assistant: Anything else you want the GPS Expert to know before I connect you?

I see that there is only 3 satilites working on radio not 4

Submitted: 7 months ago.Category: Car Electronics
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Answered in 5 hours by:
12/13/2017
Car Electronics Technician: sprinkles08, ASE Certified Technician replied 7 months ago
sprinkles08
sprinkles08, ASE Certified Technician
Category: Car Electronics
Satisfied Customers: 24,071
Experience: ASE Master and Advanced level certified. Factory trained with 17 years dealership experience
Verified

Hello and welcome to JustAnswer! I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

The problem is either internal in the radio or you have a bad antenna. If a battery disconnect didn't help then the next step would be to to test it with a known good antenna. If the problem is gone then the antenna needs to be replaced, if still present then the radio needs to be replaced. Antenna failure would be more common but the problem could definitely be in the radio.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Category: Car Electronics
Satisfied Customers: 24,071
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