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Kenwood excelon radio works fine on FM stations but for some…

Customer Question
Kenwood excelon radio works...

Kenwood excelon radio works fine on FM stations but for some reason there is no sound when you change to AM. This radio was not purchased by me, but was already installed in 2001 Impala we purchased

Mechanic's Assistant: What Kenwood model do you have?

Excelon I believe

Mechanic's Assistant: What have you tried so far with your Kenwood unit?

Nothing yet do not know where to begin to troubleshoot

Submitted: 8 months ago.Category: Car Electronics
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Answered in 25 minutes by:
12/4/2017
Car Electronics Technician: Chris, Auto Service Technician replied 8 months ago
Chris
Chris, Auto Service Technician
Category: Car Electronics
Satisfied Customers: 14,946
Experience: 43 years of automotive repair, Smog license
Verified

Hello, my name is ***** ***** I will assist you today. There are 2 things that will cause this: 1 a poor antenna connection at the radio, and 2 a failed AM tuner in the radio itself. So check the antenna connection. If it is good, then th radio will need to be replaced or sent out for repair.

Chris

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Car Electronics Technician: Chris, Auto Service Technician replied 8 months ago
Hello, just checking back to see if you received my answer a few hours ago. Please let me know if you did or did not. I can send it again if necessary.Chris
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Customer reply replied 8 months ago
I saw it thanks for the response
Car Electronics Technician: Chris, Auto Service Technician replied 8 months ago
You are welcome! Just wanted to be sure.
I hope that my information was helpful, and if so would you kindly take a moment and rate my service or accept my answer using the just answer star rating system? I would really appreciate it. I will still be able to help you out even after you rate me.Thank you!Chris
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Car Electronics Technician: Chris, Auto Service Technician replied 8 months ago

You are welcome! Just wanted to be sure. I hope that my information was helpful, and if so would you kindly take a moment and rate my service or accept my answer using the just answer star rating system? I would really appreciate it. I will still be able to help you out even after you rate me. Thank you! Chris

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