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stereoaz
stereoaz, Car Electronics Technician
Category: Car Electronics
Satisfied Customers: 113
Experience:  35 years in car audio,my shop won iasca world title ,custom fabrication,expert installer.
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I have an installation issue with viper ds4+ remote start on

Customer Question

I have an installation issue with viper ds4+ remote start on 2015 Ford Fusion.
Submitted: 11 months ago.
Category: Car Electronics
Expert:  Don - Mo Lurch replied 11 months ago.

What is the issue?
Did you install the Viper?
When was it installed?

Customer: replied 11 months ago.
I installed the remote start on the vehicle after dealing with and paying for so called authorized viper dealer installation. Whenever I plug in the device it is supposed to give me a solid red light and then start and stop the vehicle. I assume the device has to be flashed before this and it is capable of being flashed using vipers Directlink app., which calls for a username and password, at which you have to be authorized by viper for that. So how do I flash it so it will work. I have already paid a lot for it and installation only for them to not install it. And now other places want to charge for everything again.
Expert:  Don - Mo Lurch replied 11 months ago.

sorry for the delay.......there was NO notice that you responded

I installed the remote start on the vehicle after dealing with and paying for so called authorized viper dealer installation
???
.

sorry I do not understand that.........
who did you purchase the DS4 from?
why did they not flash for your vehicle?
Viper is "protected territory" but many times your "local" Viper Dealer can Flash for you
May be a charge

.

I have been in the Mobile Electronics Business for over 40 years & have been D.E.I. Distributor, but will never sell or install another.
I strictly use OMEGA Research & Development Products, as they have been around a long time & have a better TECH Service.

Customer: replied 11 months ago.
It was sold at Best Buy and I was charged for installation twice but they still haven’t installed it. Talked to the local shops they said they would charge me for the whole installation $400 or $125 an Hour
Expert:  Don - Mo Lurch replied 11 months ago.

IF you were charged Installation & "you" installed it, & have NOT received a credit for it, then Best Buy would typically Flash for you IF you take Receipt, Vehicle & DS4 to them.
Should be NO Labor other than Flashing
Flashing requires them to connect to site when Module is connected