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MY WIFES 2013 SRX SCREEN KEEPS FREEZING. TRIED DISCONNECTING…

Customer Question
HI MY WIFES 2013...

HI MY WIFES 2013 SRX SCREEN KEEPS FREEZING. TRIED DISCONNECTING THE BATTERY. DID NOT WORK. ANY IDEAS? THANKS JOE

Mechanic's Assistant: Have you tested the battery with a voltmeter? And can you see if it's leaking or not?

ITS NEW 2 MONTHS AGO

Mechanic's Assistant: Are you fixing your SRX yourself? What have you tried so far?

YES. UN HOOKED THE BATTERY

Submitted: 9 months ago.Category: Car Electronics
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Answered in 14 minutes by:
11/18/2017
Car Electronics Technician: TECHPRO49, Car Electronics Technician replied 9 months ago
TECHPRO49
TECHPRO49, Car Electronics Technician
Category: Car Electronics
Satisfied Customers: 3,780
Experience: I have over 15 years of mechanical and electrical experience
Verified

Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

Do you have a vin number for this so I can get the right vehicle,

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Customer reply replied 9 months ago
3GYFNCE32DS638839
Car Electronics Technician: TECHPRO49, Car Electronics Technician replied 9 months ago

ok so there is a ground g202 I have sent a doc to locate it, once locates it till need to be pulled checked and re ground, 11 pin black wire in the radio harness is ground and it should be omed out at the end of g202 and after 202 is re grounded checked again, if screen is still having issues use a jumper ground to main battery at 11 pin to see if problem improves and if this is the case a 2nd ground will need to be added

https://www.dropbox.com/s/hy9bdnlhyaviprr/g202.docx?dl=0

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Customer reply replied 9 months ago
I SAID I WAS TRYING IT MYSELF. FORGET THE SUBSCRIPTION AND CREDIT MY CARD BACK THE MONEY
Car Electronics Technician: TECHPRO49, Car Electronics Technician replied 9 months ago

just call customer service

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Car Electronics Technician: TECHPRO49, Car Electronics Technician replied 9 months ago

also your reply dosent make any sense

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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