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I have a AVH-X491BHS and can't seem to get hands free phone…

Customer Question
I have a AVH-X491BHS...

I have a AVH-X491BHS and can't seem to get hands free phone to work. I get calls but can't be heard

Mechanic's Assistant: How old is the phone?

IPhone 7

Mechanic's Assistant: How long has this been going on? What troubleshooting have you tried?

It has actually worked a couple of times. I'm guessing there might be a short in the mic cable

Submitted: 11 months ago.Category: Car Electronics
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Answered in 4 days by:
9/12/2017
Car Electronics Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Car Electronics
Satisfied Customers: 22,203
Experience: 10+ years
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Car Electronics Technician: Josh, Technician replied 11 months ago

I apologize that you had to wait for a response.

Do you still need help with your issue?

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Car Electronics Technician: Josh, Technician replied 11 months ago

Are you connecting it via bluetooth?

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Customer reply replied 11 months ago
I've tried both ways. I can hear people on the other end but they can't hear me or they hear static.
Car Electronics Technician: Josh, Technician replied 11 months ago

I am not sure what you mean by "both ways"

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Customer reply replied 11 months ago
USB and Bluetooth
Car Electronics Technician: Josh, Technician replied 11 months ago

Do you see any error messages?

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