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stereoaz
stereoaz, Car Electronics Technician
Category: Car Electronics
Satisfied Customers: 113
Experience:  35 years in car audio,my shop won iasca world title ,custom fabrication,expert installer.
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I have a AVH-X491BHS and can't seem to get hands free phone

Customer Question

i have a AVH-X491BHS and can't seem to get hands free phone to work. I get calls but can't be heard
JA: How old is the phone?
Customer: iPhone 7
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has actually worked a couple of times. I'm guessing there might be a short in the mic cable
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Car Electronics
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 1 month ago.

I apologize that you had to wait for a response.

Do you still need help with your issue?

Customer: replied 1 month ago.
Expert:  crash2199 replied 1 month ago.

Are you connecting it via bluetooth?

Customer: replied 1 month ago.
I've tried both ways. I can hear people on the other end but they can't hear me or they hear static.
Expert:  crash2199 replied 1 month ago.

I am not sure what you mean by "both ways"

Customer: replied 1 month ago.
USB and Bluetooth
Expert:  crash2199 replied 1 month ago.

Do you see any error messages?