How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Car Electronics
Satisfied Customers: 10913
Experience:  8+ years of professional experience
Type Your Car Electronics Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Bought a car from a lady and has a kenwood dvd model DDX6039

Customer Question

Hi bought a car from a lady and has a kenwood dvd model DDX6039 and since got the car and have not been able to use it caise is block it and ask for de 4 digit password. She says that shelost the paper she had on the glove box and she just did not care. So I have 2 options or just get rid of it and get a new one or find out how to find the 4 digit code.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: printer?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: bougt the car 5 days ago and have not ben able to turn on the dvd
JA: Anything else you want the electronics expert to know before I connect you?
Customer: nop
Submitted: 7 months ago.
Category: Car Electronics
Customer: replied 7 months ago.
Nothing yet?
Expert:  Russell H. replied 7 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

An activation code for a car radio or car stereo etc., is an anti-theft feature. When the device is removed from the car, the battery power is interrupted to it, and this activates the anti-theft feature. The entering of an obscure code is required before one may use the radio or stereo etc. again.

Sometimes this anti-theft feature is activated when no theft is involved, for instance:

- when a car stereo is sold, after being taken out of a car, by its legitimate owner.

- when a car's battery has been disconnected for servicing of various sorts or in the event of car battery failure.

The code is very hard to 'generate' or hard to find. It would not be an effective anti-theft deterrent otherwise. I have not the means to generate the code for you (though I believe it is generated from the serial # of the device and according to the maker and model.)

I advise that you take the car to a dealership for that brand (of car, not of stereo), and have them generate and enter the code for your stereo.