How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask stereoaz Your Own Question
stereoaz, Car Electronics Technician
Category: Car Electronics
Satisfied Customers: 113
Experience:  35 years in car audio,my shop won iasca world title ,custom fabrication,expert installer.
Type Your Car Electronics Question Here...
stereoaz is online now
A new question is answered every 9 seconds

I took my Jeep Cherokee 2013 into the dealer and they

Customer Question

Hi I took my Jeep Cherokee 2013 into the dealer and they replaced the water pump. My Garmin navigation system will not start. The screen shown the words "Guidance by Garmin" and will not start. I called the dealer and they told me I probably needed an update?????? Pls help
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: It came with the car which was brand new in 2013
JA: What happened right before this popped up?
Customer: where do I find the model
JA: What troubleshooting have you tried?
Customer: my owners manuel uses uconnect 430N
JA: Anything else you want the GPS expert to know before I connect you?
Customer: only on and off and selecting other media types and switching back to navigation with no results
Submitted: 12 months ago.
Category: Car Electronics
Expert:  MasterFixIt replied 12 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

Is your Garmin built in which I doubt.

But also how old is your Garmin GPS?


Tech Michael

Customer: replied 12 months ago.
It came with the vehicle which was new and is a 2013 It appears to be built in
Expert:  MasterFixIt replied 12 months ago.

Thank you for that. DO you have the communications cable?

You will need one that will plug into your Laptop for this procedure.

Its possible there is a failed IC inside. But before we can tell that, you need a USB to Garmin GPS cable.

Let me know on that?

Thank you

Tech Michael