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Louie, Car Electronics Technician
Category: Car Electronics
Satisfied Customers: 12318
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We have a DNX 7190HD, in our used vehicle. We are attempting

Customer Question

We have a DNX 7190HD, in our used vehicle. We are attempting to setup Sirius with lots of issues, and during the process of trying to get that to work, we now have no sound from any device- USB, Radio, CD.....any clue why?
Submitted: 10 months ago.
Category: Car Electronics
Expert:  Louie replied 10 months ago.

Hi Jill, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, hopefully just a setting/configuration concern.

Have you considered / tried a RESET of the Kenwood?

Customer: replied 10 months ago.
Will we have to reprogram all of our phones and channels
Expert:  Louie replied 10 months ago.

A reset is both a test and a try of a fix. As it implies, a reset would force the unit to revert back to factory defaults removing glitches and config errors but would include memories, presets and user preferences. After a reset, the initial setup would have to be performed.

Customer: replied 10 months ago.
Ok we did a reset and the same problem. Power to the unit and to the amp- no sound
Expert:  Louie replied 10 months ago.

Sorry to hear of this Jill.

And as posted above, the reset was also a test. If not corrective, then it would most likely be an internal hardware issue with the amplifier.

Please post back how you would want to approach this and/or should additional information be needed.