How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Car Electronics Technician
Category: Car Electronics
Satisfied Customers: 12579
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your Car Electronics Question Here...
Louie is online now
A new question is answered every 9 seconds

I have just fitted a Kenwood DDX9016DABS monitor to my car.

Customer Question

Hi, I have just fitted a Kenwood DDX9016DABS monitor to my car. In the CarPlay mode with radio on and I make a ph call the radio stays on and no ph volume ?
Submitted: 1 year ago.
Category: Car Electronics
Expert:  Louie replied 1 year ago.

Hi, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, how is the phone connected to the Kenwood?

Customer: replied 1 year ago.
Hi Louie, it's connected via the cable with iphone written on it
Expert:  Louie replied 1 year ago.

Can you please verify that this cable is an original KCA-iP10*?

Customer: replied 1 year ago.
it came with the the unit. Everything else on car play works fine except when you make a call it does'nt mute the radio. If I disconnect the cable and use Bluetooth the radio mutes when I make a call
Expert:  Louie replied 1 year ago.

I understand.

I re-checked the Instruction Manual and p. 21 appears to indicate that the cable connection is "To listen to music"

Have you tried confirming the phone feature if using a cable with Apple Australia? 1-300-321-456 or 1-300-365-083

Customer: replied 1 year ago.
Louie, I think I'll go back to JB and ask them if the unit is able to do what I think it should.
Expert:  Louie replied 1 year ago.

I understand and yes please.

And would look forward to an update when able.