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Louie, Car Electronics Technician
Category: Car Electronics
Satisfied Customers: 12570
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a ke deck in my car. Had it for a while. All of the

Customer Question

I have a ke wood deck in my car. Had it for a while. All of the other functions seem to work but it won't pair with my phone anymore. Used to though.
JA: How old is the phone?
Customer: iPhone 6
JA: How long has this been going on? What troubleshooting have you tried?
Customer: A while not sure exact time line. I phoned the company I went through. Not sure if they misunderstood my probes or not but they told me that it was a new deck, buy a fm transmitter (which I did and it wan not the best option) or deal with it
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Not that I can think of
Submitted: 1 year ago.
Category: Car Electronics
Expert:  Louie replied 1 year ago.

Hi, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the Kenwood.

Still, proposed preliminary tries (if have not been done and depending on the model/feature) would be:

  • • perform a RESET of the Kenwood;
  • • unpair/removed all other Bluetooth devices;
  • • upgrade/update the Kenwood's firmware.