How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Car Electronics Technician
Category: Car Electronics
Satisfied Customers: 12436
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your Car Electronics Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a Dnx6190 kenwood in my truck now for approx. 5

Customer Question

I have a Dnx6190 kenwood in my truck now for approx. 5 years. Love it! Recently it kind of cleared itself of all radio pre sets and nav info. I rep entered my radio channels no problem. But the navigation will not save any routs nor will it take a quicker route? When I look at saved routes it say zero saved.? .? Thanks Darren.***@******.***
Submitted: 11 months ago.
Category: Car Electronics
Expert:  Louie replied 11 months ago.

Hi Darren, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially and for test purposes, determine if there is always available +12V on the yellow wire at the rear of the Kenwood. This serves as the backup power for the memory retention of the DNX6190.

Presence of this constant +12V would be indicative of a likely internal hardware issue.

Customer: replied 11 months ago.
It does have constant 12 volts. Also when I type in a route, tap the "save route" when I get in my driveway and no routes on file.
Expert:  Louie replied 11 months ago.

I am almost inclined to an internal hardware issue.

Still, let's consider/try an update. First, the firmware and then map.

Please click HERE and select your Kenwood model. Follow onscreen instructions.

Customer: replied 11 months ago.
I can't do it until tomorrow evening. (Not at home with truck) I will click on the model and try the update and follow up with you.
Customer: replied 11 months ago.
Thank you for your time.
Expert:  Louie replied 11 months ago.

I understand.

And would look forward to an update tomorrow or when able.