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stereoaz, Car Electronics Technician
Category: Car Electronics
Satisfied Customers: 113
Experience:  35 years in car audio,my shop won iasca world title ,custom fabrication,expert installer.
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I have a DNX 7100 Kenwood Multimedia car navigation system

Customer Question

JA: Hello. How can we help?
Customer: I have a DNX 7100 Kenwood Multimedia car navigation system in my mitsibushi pajero
JA: How long has this been going on?
Customer: i was trying to do a software update for the radio system ..and the update did not happen successfully
JA: What troubleshooting have you tried?
Customer: the radio now shows a blank screen but the navigation (Garmin) works
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: but ofcourse the Garmin navigation has lost the audio component as the radio system is not working anymore how do i restore the device i tried factory reset using the hardware reset button on the front of the device, but it does not work
Submitted: 12 months ago.
Category: Car Electronics
Expert:  ElectronicsPete replied 12 months ago.

My name is***** will try my best to help you with your question.

Since the update did not complete successfully it will not be possible for the user to recover this system alone - it will need to be returned to a Kenwood service centre where they can reinstall the factory firmware on the system.

Kindly rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need further assistance.

Expert:  ElectronicsPete replied 11 months ago.

Hi, just checking in on your question, do you need any further assistance?