How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask stereoaz Your Own Question
stereoaz
stereoaz, Car Electronics Technician
Category: Car Electronics
Satisfied Customers: 113
Experience:  35 years in car audio,my shop won iasca world title ,custom fabrication,expert installer.
45259138
Type Your Car Electronics Question Here...
stereoaz is online now
A new question is answered every 9 seconds

Sunday, my ipod worked fine in the car (toyota sienna).

Customer Question

Sunday, my ipod worked fine in the car (toyota sienna). Monday, I get the "ipod authorization failed" message. My iphone 4 works fine, however, so it's not the cable connection.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Ipod classic 120 gig; toyota sienna 2013 xlw
JA: What troubleshooting have you tried?
Customer: I tried resetting the ipod; turning it off and then on, plugged in, or not plugged in; turning the car off and then on, with the ipod plugged in or not plugged. Nothing is working, except the old iPhone 4 works just fine.
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I don't think so.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Car Electronic Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Car Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome

Just to check, your car stereo is giving the message? Or you get the message on the screen of the iPod?