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My 510 appears charged but will not come on. I have charged it removed SIM card held reset for 20sec...

Customer Question
My Tom Tom 510 appears...
My Tom Tom 510 appears charged but will not come on. I have charged it removed SIM card held reset for 20sec, held on/off button down for 5 secs, inserted sim, but still will not turn on.?
Dennis.
Submitted: 1 year ago.Category: Car Electronics
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Answered in 1 minute by:
6/10/2016
Car Electronics Technician: Richard, Customer Service replied 1 year ago
Richard
Richard, Customer Service
Category: Car Electronics
Satisfied Customers: 40,864
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

20 seconds it too short, can you remove the charger then hold the power button for 60 seconds then release.

Then connect the charger and tell me if it then comes on please.

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Customer reply replied 1 year ago
I will try 60 seconds but at present not working. Ta
Car Electronics Technician: Richard, Customer Service replied 1 year ago

Thanks,

What were the results?

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Customer reply replied 1 year ago
Tried all of above no joy, going to take the battery out and try again if useless I'll bin it.
Please close my enquiry
Dennis
Car Electronics Technician: Richard, Customer Service replied 1 year ago

Ok, it will not be the battery though Dennis as on the charger it would still run

It is the internal mainboard that has faulted.

I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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Customer reply replied 1 year ago
It's not been successful so I am going to remove the battery and replace if no joy I will bin it
Car Electronics Technician: Richard, Customer Service replied 1 year ago

If the battery removal does not work then It is the internal memory that has faulted.

In that even you will need to bin it

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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Customer reply replied 1 year ago
I tried your suggestion all to no avail, which i already knew.
I have sorted it by fitting a new battery.
Job done.
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Richard
Richard
Richard, Customer Service
Category: Car Electronics
Satisfied Customers: 40,864
40,864 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

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