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Freddy M.
Freddy M., Customer Service
Category: Car Electronics
Satisfied Customers: 18398
Experience:  Years of experience in IT and customer support
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Have Jensen VX7020 installed but my xm radio keeps loosing

Customer Question

Have Jensen VX7020 installed but my xm radio keeps loosing signal even a wide open space. It hardly plays now. It also jumps station to staion. My steering control also has to be reprogrammed very often. Can you help please?
Submitted: 1 year ago.
Category: Car Electronics
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Have you tried having a refresh signal sent to your radio?

Customer: replied 1 year ago.
But problem remains.
Expert:  Freddy M. replied 1 year ago.

How did you send the signal? Is this happening everywhere and with every channel?

Customer: replied 1 year ago.
I contacted xm radio and had them resend signal. And yes, the problem is with all the channels.
Expert:  Freddy M. replied 1 year ago.

In all areas as well? For example is it the same where you are now and down the street? How is the antenna installed?

Customer: replied 1 year ago.
anywhere very often. The antennas are visibly installed underneath the windshield without any possible blockage.
Expert:  Freddy M. replied 1 year ago.

How old are they? What you are describing sounds like a failing antenna.

Customer: replied 1 year ago.
The unit, along with the antennas, is only a year and a half old . I suspected this to begin with so I took the unit back to the company that installed it. But even after that the problem still existed.
Expert:  Freddy M. replied 1 year ago.

I apologize but I need to opt out and open this to all experts.

Customer: replied 1 year ago.
Thank you!