Hi I understand, I wish I had better news, but the unit has a failed EPROM more than likely it contains the operating instructions for the unit. And it will cause freezes as it fails, until it can no longer work any longer.
But if yours is still covered Under 1 year old, then the repair will be free.
But You may still be able to have this fixed free even if its over that period.
Just tell them its always happened And just now gotten worse, they are usually pretty good about those issues since it was defective from the get go.
The best way to contact them for this is by using the phone # ***** the user manual or the warranty card. But if you don't have that you can get them by calling:
By Phone (###) ###-####
or toll free 1-***-***-****.
In any case, I will stick with you until this is complete.
Please rate kindly thus far, it won't cost you anything to rate my service to you kindly,
Then you can reach me by simply replying to this message anytime;-)
Thank you and have a wonderful day!