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stereoaz, Car Electronics Technician
Category: Car Electronics
Satisfied Customers: 113
Experience:  35 years in car audio,my shop won iasca world title ,custom fabrication,expert installer.
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Customer Question

Submitted: 2 years ago.
Category: Car Electronics
Expert:  Don - Mo Lurch replied 2 years ago.
sorry for the delay.............Greetings...... “Hi, I’m Don (akaCustomer and I look forward to helping you!”.This is NOT Sony or PepBoys........This is "JustAnswer"IF the CD has stopped playing CD's or accepts the CD & will not Play, then the Unit is "defective" & needs to be Repaired, Replaced or ExchangedYou will need to contact Sony & have a copy of your receipt IF it is still under Warranty.You will then need to Ship it to a Warranty StationContact Sony for that info you need more information, please ask "prior" to Rating.. Please take a moment to rate my service so that I can get credit for my time.NOTE: Do NOT Rate on how much TIME you waited, because I am not on 24 / 7 and I answer as soon as I see the question.The question will still remain open for follow up questions if needed..Rating is very Important to our Service..
Customer: replied 2 years ago.
Since Pepboy was the one who installed the stereo, we do not have the original packing box.
Expert:  Don - Mo Lurch replied 2 years ago.
sorry for the delay.....thunder storms
You do not need Original Package, just receipt & Return / Repair Authorization from Sony.......\