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I have a new 2015 Camry hybrid with navigation. The nav. system…

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I have a new 2015...
I have a new 2015 Camry hybrid with navigation. The nav. system is consistently about 200 feet off, with the car icon on the display map always showing the car to be that distance behind where the car actually is. Of course, this sets the entire nav. system off, mislocating intersections and turn directions. I took it to the dealer and they were able to do nothing. I have used bot integrated Nav. and dashboard add-on GPS systems for years and never experienced anything like this. Any ideas? Any suggestions on places to go for help?
Submitted: 3 years ago.Category: Car Electronics
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Answered in 5 hours by:
7/2/2015
Car Electronics Technician: Russell H., Service Tech replied 3 years ago
Russell H.
Russell H., Service Tech
Category: Car Electronics
Satisfied Customers: 12,917
Experience: 8+ years of professional experience
Verified
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question. I think that the nav device, whatever it is (by maker and model number) is probably defective, and since your car is new and has a warranty, you should insist, with the dealership, on having it replaced by another nav system in working order.If the warranty from the dealership for the car does not cover the nav device, then the maker of the nav device should cover it instead. Without the maker and model # ***** cannot tell for sure what you could try in the way of adjustments or resets, but you should check the antenna connection for sure. One cure for this problem is, to have the software reloaded on the nav unit. Other people have had this sort of problem when either the software in the unit needed re-initializing, or the GPS antenna was loose or not well connected. (Check whether the GPS antenna's status is indicated on the screen somewhere... if it is not connected, then the indication may be altogether lacking.)
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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