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Had a DNX891HD receiver installed in my car. I cannot pair…

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Had a DNX891HD receiver installed...
Had a DNX891HD receiver installed in my car. I cannot pair it with my phone because neither device sees the other. Also the search key is grayed out.
Submitted: 3 years ago.Category: Car Electronics
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Answered in 7 hours by:
7/1/2015
Car Electronics Technician: ElectronicsPete, Electronic Engineer replied 3 years ago
ElectronicsPete
ElectronicsPete, Electronic Engineer
Category: Car Electronics
Satisfied Customers: 20,618
Experience: Over 16 years of experience installing and repairing electronics.
Verified
Hello,
I am Pete, and I'll be happy to assist with your question today.
If your phone is fairly new, then the software on the DNX891HD may need updating.
See: http://www.kenwood.com/cs/ce/mm/firmware/2014/2014c/eng.html
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Customer reply replied 3 years ago
I tried to install the update, but my software information screen indicates that I do not have bluetooth software and it won't let me activate the update button. I tried updating the firmware.
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