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ElectronicsPete, Electronic Engineer
Category: Car Electronics
Satisfied Customers: 18133
Experience:  Over 16 years of experience installing and repairing electronics.
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I have the kenwood DNN991HD and I just got it a couple months

Customer Question

I have the kenwood DNN991HD and I just got it a couple months ago...when I power it up the head unit acts somewhat normal for about 45 secs then it stops responding you can still hear whatever source you are listening to but you cant function anything on the unit itself no volume no touch screen only the power button...any ideas or is it a send back to kenwood issue
Submitted: 2 years ago.
Category: Car Electronics
Expert:  ElectronicsPete replied 2 years ago.
I am Pete, and I'll be happy to assist with your question today.
If updating the firmware and software did not help then it is a hardware problem, and you should return it to Kenwood as soon as possible for a warranty repair before the warranty expires.