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My alpine CDE-1245XM keeps dropping the xm signal when I shut…

Customer Question
My alpine CDE-1245XM keeps dropping...
My alpine CDE-1245XM keeps dropping the xm signal when I shut off the vehicle. When the refresh signal is sent it will work as long as the vehicle is running. It still receives the xm channel 1, and if I cover the antenna , it goes out and comes back on when uncovered. That leads me to believe the antenna is ok. Any ideas what the problem might be?
Thanks for any help. Brendan
Submitted: 2 years ago.Category: Car Electronics
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Answered in 4 hours by:
6/12/2015
Car Electronics Technician: Louie, Car Electronics Technician replied 2 years ago
Louie
Louie, Car Electronics Technician
Category: Car Electronics
Satisfied Customers: 13,309
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi and welcome back to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, perhaps an Alpine CDE-124SXM? And what is the model number of the SiriusXM tuner module please? Still, let's start with the basic checks (if have not been tried) with the use of a multi-meter on:• yellow wire to an always available + 12V such as the battery's + terminal;• red wire to a switched +12V such as the ACC terminal of the ignition switch;• black wire to a metal frame, bracket or support and not only to the harness ground line.Please post back results / observations of the above once tried.
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Customer reply replied 2 years ago
My only problem is losing the xm signal. All the power connections are fine . I lose the xm signal after the vehicle is shut off. When I play it the next time, I have to get a signal refresh for the xm radio to play . This is every time I shut it off. The people at xm did a reboot, and signal refresh. They claim it is a problem with the radio, most likely the antenna connection . In my first post I stated , when I cover the xm antenna the xm signal goes out, and when uncovered, it comes back on. Also when the signal is refreshed, it will work till it is shut off. This is why I think it is an xm problem. Thoughts?
Car Electronics Technician: Louie, Car Electronics Technician replied 2 years ago
As posted earlier; "...And what is the model number of the SiriusXM tuner module please?..."
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Customer reply replied 2 years ago
It is in the first post... CDE-1245XM
Customer reply replied 2 years ago
I guess that is CDE-124SXM
Car Electronics Technician: Louie, Car Electronics Technician replied 2 years ago
This Alpine model does not have a built in XM tuner thus there would be an add-on/external SiriusXM tuner.Please click HERE. Connection port/jack # ***** is where the external XM tuner plugs into.If something is wrong with the XM's performance, then it would most likely be with this external/add-on tuner rather than a fault with the Alpine CDE-124SXM.
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