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Russell H.
Russell H., Service Tech
Category: Car Electronics
Satisfied Customers: 10809
Experience:  8+ years of professional experience
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I have just started my subscription this week. However I can,t

Customer Question

I have just started my subscription this week. However I can,t get my music back. I hit radio by mistake and I don,t know how to access my music again.
Submitted: 2 years ago.
Category: Car Electronics
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.
I advise you to put the device back into some other mode than Radio mode, by pressing the appropriate button or control.
What subscription, to what service, just started this week?
What device are you accessing the music through, please?
(With this information, I should be able to give a surer and more detailed answer.)
Customer: replied 2 years ago.
I am not familiar enough with my console (Cadillac ATS 2015) to know which area to press. Thank you , Russell for helping. I ordered Sirius XM to enjoy the continuous music while driving.
Expert:  Russell H. replied 2 years ago.
The normal radio must have been switched On instead, when you hit 'radio.'
Try hitting 'radio' again. It might perhaps toggle to Off, and allow Sirius XM reception once more. Let me know how that goes, at your convenience.