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Greg A.
Greg A., Engineer
Category: Car Electronics
Satisfied Customers: 8794
Experience:  Working with Electronics & Cars for 25+ years
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My Garmin Nuvi has lost its voice commands. My voume is turned

Resolved Question:

My Garmin Nuvi has lost it's voice commands. My voume is turned up to 100%

Any advise?
Submitted: 7 years ago.
Category: Car Electronics
Expert:  Greg A. replied 7 years ago.

Hello & Welcome,


Are you getting any sounds from your Nuvi at all, like attention tones or sound when you touch the screen?



Customer: replied 7 years ago.
No, no sound at all
Expert:  Greg A. replied 7 years ago.

Hi again,


Sorry for the delay.


Please try the following and let me know what happens.



Check the audio output setting on the nuvi. There is a possibility that the FM Transmitter setting has been turned on or that the device has been muted.

To check the audio output setting:

  1. Touch the Speaker icon below the Wrench icon.
  2. At the bottom of the screen, touch Audio Output.
  3. Make sure that the Internal Speaker is selected and touch OK (660, 670, 680, and 5000 models only).
  4. Make sure that the MUTE box does not have a check mark in it. If it does, touch the box to clear the selection.
  5. Make sure the volume level is at a reasonable percent level.


If that doesn't change anything, you might want to try a "Master Reset".



To do a Master Reset on the nuvi® 6xx series device:

Note: A master reset will erase all waypoints or favorites and will restore your unit to the default factory settings.

  1. Start with the unit OFF and unplugged from power
  2. Touch and hold the lower right corner of the screen with an index finger or the eraser end of a pencil
  3. Continue touching and holding the lower right hand corner of the screen then power the unit ON
  4. Release the power button when the device powers ON
    • You will see a new message: Do you really want to erase all user data?
  5. Remove your finger from the touchscreen when this message displays
  6. Touch Yes

The device will automatically reset. Please follow the on screen prompts on the nüvi and when completed place your device in an area with a clear view of the sky until it acquires satellites.



Please let me know what happens.


Thanks, XXXXX

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