I had a contract with Armstrong MOvers, I say they are in…

I have a history prepared I can copy here which will save time

We recently had Armstrong Moving and Storage ,630 Secretariat Ct , Mississauga, move us from Mississauga to Niagara Falls.Our contract was for the following services:
Transportation based on 12.510 LBS $3,842.66
Packing and Unpacking service $3,234.64
$150,000 full preplacement Valuation Insurance $515.85
3rd Party to service crate and uncrate pool table $1,663.20I even clarified with Lisa Ball via email what was included in the packing/unpacking process:----- Forwarded Message -----
From: Lisa Ball <*****@******.***>
To: ***** ***** <*****@******.***>
Sent: Wednesday, December 8, 2021, 01:28:53 PM EST
Subject: RE: Upcoming RelocationHi Darlene
Packing on 12/15 loose items into boxes
Load everything furniture and all boxes all boxes on 12/16
Deliver and unpack at your address in Niagara Falls on 12/17
ThanksLisaThe morning of the actual move Dec 17 th 2021(everything was already loaded on the moving van Dec16th) I received a call from Lisa Ball of Armstrong moving informing me that the weight was 18,000 lbs and I owed $1,300.00 I was shocked, she told me if it was not paid there would be NO DELIVERY and she was NOT providing any proof, which she could have sent. To my iPhoneThe crew did NOT unpack all the boxes, they unpacked approximately 10 boxes and dumped the rest of the 550 boxes in the main floor, basement and garage. The head of the crew, Shawn, asked if we would like them to return another day and finish the unpacking, I did say yes.
We had zero sleep on an air mattress – no blanket or pillow and had driven 1.5 hours, we were already exhausted and Shawn the team leader knew thisNOW I find out that Armstrong deems the deposit of the unpacked boxes on the main floor, basement and garage as the unpacking part of the contract as completed.On Mon, Jan 10, 2022 at 4:55 PM Lisa Ball <*****@******.***> wrote:
Hi Darlene,
I hope this message finds you well after a nice weekend.
I’m reverting to you in regards ***** ***** inquiry about us returning to conduct additional work in assisting you to settle in to your home.
I’ve spoken with our delivery crew members and our operations team and have been advised that as your delivery & unpack was deemed as complete, any further visits would incur an hourly charge for extra services.
I understand from our communications that you were hoping to have the crew return for no extra charge but as all items were placed into areas available at the time of delivery & unpacking, that constitutes a completion.
We understand however that you may need to hire a local person for assistance, and as a token of goodwill, we would like to extend to you $400.00 cashback and I will have this processed on to your credit card.
Lastly, once you have located your pool table parts, please let me know I am will have our third party technician return to assemble your pool table.
With best regards,
Lisa
Lisa Ball | Residential Relocation Supervisor
Tel:(###) ###-####Email:***@******.***The 3rd party came to re-assemble the pool table and told my husband they cannot as the crew LOST the parts to re-assemble it!Armstrong tells us -- Well they were packed you have to find them and the 3rd party will come back.
They have tried to bribe me with $400 cash back and then $650 plus HST cash back which I did NOT authorize!This company baits clients when they are at their most vulnerable, asking “would you like us to return tomorrow? “Knowing if you say yes, they have you in a position where they are able to charge you more.I do not want money from Armstrong all I want is for them to fulfill their contract and make things right. Unpack the boxes put the beds back together that they took apart, place the lawn furniture on the covered deck instead of tossed in a hep in the garage.
This has taken a toll on our health, I am immune compromised with Spinal Damage 68 yrs old and my husband, Chronic Pulmonary disease with Emphysema, he is 79 yrs old, he is now almost constantly on his CPAP machine, more on than off.Martin Giles <*****@******.***>
Jan 11, 2022, 9:32 AM (7 days ago)to me, Lisa
Hello Darlene,
Lisa shared the below with me and explained the situation and I wanted to take a moment to connect.
The crew can only unpack to flat surfaces and available areas in the home and given at the time this was very limited they were not able to unpack everything and I understand were directed to place most of the items in the basement. If the home doesn’t allow us to unpack at the time of delivery then this is out of our control and the delivery is complete. Returning to assist when a home is more accessible is considered an additional service.
We understand that you may need to engage in a local service in your area to assist, so we can increase the offer of goodwill for you to $640.00 to allow you to do this.
In regards ***** ***** pool table, the pieces should be in the unpacked items so when these are found, please let Lisa know and she will send around the specialist to complete.
Lisa will process the $640 refund upon your acknowledgement.
With best regards,
Martin
Martin Giles | Director of Quality
Tel:(###) ###-####Mobile: +1(###) ###-####Email:***@******.***Darlene Hickman <*****@******.***>
Wed, Jan 12, 1:57 PM (6 days ago)to Lisa
I did not agree to thisOn Wed, Jan 12, 2022 at 1:23 PM Lisa Ball <*****@******.***> wrote:
Good afternoon Darlene,
We have refunded $640.00 plus $83.20 (HST): $723.20 onto your credit card as communicated to you by our Quality Manager Martin.
Please let us know when you are ready for your pool table assembly and we will get that scheduled for you.
Many thanks,
Lisa Ball | Residential Relocation Supervisor
Tel:(###) ###-####Email:***@******.***I hope something can be done about Armstrong movers breach of contract, we paid an enormous price expecting quality service and received NONE. We have damage to the brand-new house and damage to numerous antiques which includes brakeage.
It is just overwhelming.17/12/2021 20/12/2021 ARMSTRONG MOVING & ST MISSISSAUGA ON
$14,741.31RegardsDarlene and Bevil Hickman*****
Niagara Falls
Ontario
L2H 1L6this media is fine I am not paying for more and I am going deaf so the phone is not good

I doI kept everything I forwarded it all from my Rogers email to Gmail

Rod Speers is the CEO they are based in Mississaugaif you mean a numbered ontario limited company no I do not know

14, 741.31They keep saying by Placing the boxes on the floor , basement , garage deems the unpacking part of the contract completeMississauga to Niagara Falls

there are 540 approx boxes to be unpacked -- it took them a whole day 8 am to approx 7 pm to pack the boxes so 11 hours by 8 menthey also packed garbage -- a plastic dollarstore drinking cup- disposable -- old mason jars that were to go into the recycle bin -- they were told NOT to touch Rogers Modem and the return prepaid box they packed it -- when I asked where they were and asked them to unpack it as we had to return it -- I was yelled at it will be unpacked when we unpackI have no idea what that would costthey damaged the new house -- holes in the walls -- broken door frame -- valuable antiques damaged or broken

I have asked them repeatedly to come back and unpack they say the unpacking is done ........look like a civil litigation TY for your tie

No I have my answer I need to find a Lawyer who does litigation -- would a Paralegal be ok ?

Excellent Thank you very much