There was a major flood in the home we rent. We purchased…

The landlord has a record of complaints against him with the Cory of Edmonton on another property he owns. He has a track record of not maintaining what he owns to the detriment of the neighbors.

Thank you

We would like to stay, but the owners want to move back in and plan to sell the home. They have given us 90 days. We definitely want reimbursement for the out of pocket expense and our time in handling the problems.

Hi Debra. Sorry for the delay, I had an appointment. We did not sign a renewal rental contract. We had talked to the property manager and confirmed that we definitely wanted to stay another year or maybe even two. We attempt to get together to sign the lease several times, but for various response the meetings were cancelled. The property mgr got in a car wreck, tim had to rescue dual because of a meeting with one of his clients. The intent to renew was verbalized and agreed on at the end of January.

It was only a verbal agreement between the property manager and us. He had told the land lord that we had agreed to extending the lease for another year.We don’t have anything in writing though.

I would like to send you a list of costs, damages and time(hours involved ) in a asking care of the property. Can I forward this to you?

Just to get your opinion on the clarity and fairness of the claim

April flood 2017 Total time involvement breakdown for Jun Choi and home ownersHi there,
Here attached below are the time sheets etc we were asked to keep records of from the get go.
We actually have all of the original daily, weekly, monthly trips, repairs, purchases jotted and written down as well. Including receipts for same of course.
Not as legible as the one put together below but if you need, or someone wants to see, review all of the previous notes and day time records we have them.
As your aware this has been previously sent off looks like initially back on June 12, 2017 and also on December 14th of last year without any reply from Brody James at Assist Plus.
Its definitely been a while.
Any questions let me know.
Thanks dear….
Tim
Sent: Thursday, December 14, 2017 6:47 PM
To: 'Tim Stensrud'
Subject: RE: Hours of time put into flood arrangements:Sent: Monday, June 12, 2017 3:52 PM
To: 'Dorothy Stensrud'
Cc: 'Tim Stensrud'
Subject: Hours of time put into flood arrangements:
Flood of Rental Home:
Date: April 22nd, 2017
Time description involvement:
As requested, please find attached the following information as things occurred and our involvement throughout.
If you require any additional information please do not hesitate to contact us.
Thanks very much,
Sincerely,
Tim and Dorothy Stensrud
Summary: Homeowners, Allstate,
On April 22nd-23rd water levels up in basement.
Notice outdoor drain not draining and water pooling all over patio area.
Water stains start occurring throughout basement April 25th, 2017.
Discover water in several areas in basement area April 26th start moving things out of all wet areas.
6 hours per person moving things around and into garage and main floor.
Dorothy, Lauren and Tim. 6 hours each x 3 adults…18 hours total.
April 26-27 water in daughters bedroom and sump pump failure.
Water under stairs, water in storage rooms and water now in the other bedrooms downstairs.
Water in furnace utility room, bar and bedrooms, water in walk out basement area entrance.
Contact property manager April 26th
Contact property manager April 27th
Contact property manager April 28th
Contact property manager April 29th
April 30th property manager arrives at 4:30 with owners of property to visually look at and see damage.
April 27th moving things….7 hours both Dorothy and Tim. Total 14 hours.
April 28th moving things….7 hours Dorothy and Tim. Total 14 hours.
April 29th moving things…5 hours Dorothy and Tim and Lauren. Total 15 hours.
April 30th purchase sump pump. Paid out of pocket 375.00 parts only. No labour included…3 hours min. Yet to be re-imburssed.
May 1st replace old damaged sump pump with new. Paid plumber $200.00 cash for 4 hours. Yet to be re-imburssed.
May 3rd, 4th, 5th, move more things new sump pump runs for 2 days straight. 5 hours per day for Dorothy and Tim, 10 hours total per day x 3 days. Total 30 hours.
May 4th Intact Adjuster here to investigate. 1 hour.
May 4th RestorePro restoration here to investigate. 1 hour.
May 4th and 5th Danuck Construction Allstate 1 hour.
adjuster here to investigate.
May 4th and 5th Stallion Moving co. here to investigate. 1 hour.
May 10th Assist Plus adjuster here to investigate. 1 hour.
May 12 Research to find options for RV rentals 8:00-10:00pm. 2 hours.
May 13th More research for RV rentals 9:00-7:30pm. 10.5 hours.
May 11th, 12th, 13th, 14th, 15th move more things into garage. Dorothy and Tim 3 hours per day x 5 days. Total 30 hours.
Both of us could not work here out of our offices and had to take time off.
May 16th Stallion moving and packing team here from 8:30-4:00pm. Could not work at all here at home businesses took time off…
With Stallion moving co labor Dorothy and Tim 7 1/2 hours/day x2. Total 15 hours.
May 16th Playmore Billiards here to remove pool table 4:30-7:30pm.
May 17th Stallion moving co here to move pack up remainder of basement items 8:30-4:00pm.
We both again could not work displaced from home businesses and forced to take time off…
Stallion moving co labor moving only Dorothy and Tim 7 1/2 hours/day x2. Total 15 hours.
May 17th Bluescreen systems here to remove all office equipment and dismantle the theatre rooms components. 5:00-11:00pm, 6 hours.
See invoice from blues screen systems.
May 18th Moving crew and Stallion Van Lines here from 9:00-4:00pm.
Dorothy and Tim labor time with Stallion 7 1/2 hours/day x2.
Total 15 hours.
May 19th dumpster bin container goes into back yard. Dumpster truck gets badly stuck and destroys dogs invisible pet fence wiring transmitters system despite flagged markings and discussion prior.
May 19th remediation RestorePro starts, 9:00-5:00pm. 9 hours loss of work for Tims business, 7 hours loss of work Dorothy's business. How is this going to be calculated? 16 hours combined total lost work time.
May 20th RestorePro remediation team 9:00-5:30pm. 9 hours loss of work for Tims business, 7 hours loss of work Dorothy's business. How is this goingMore....contdMay 21st RestorePro remediation team 9:00-5:30pm. 9 hours loss of work for Tims business, 7 hours loss of work Dorothy's business. How is this going to be calculated? 16 hours combined total lost work time.
Please note total loss of business work hours are not included and yet to be determined.
May 22nd RestorePro remediation team 9:00-5:30pm. Install dehumidifiers' fans.
May 22nd work in yard to replace all exterior existing leaking sump pump line hose bib union to external drain hoses major exterior flooding ponding etc.
( see photos and additional receipts ) Tim and Dorothy 9:00-7:15pm. Total labour hours 20.5.
May 23rd work continues in yard new hose bib pump ejector hose replacement and install.
Tim and Dorothy 9:00-5:30. (see photos and receipts ) Total labour hours 20.5.
125 feet of new hose and hose clamps, parts etc to be calculated.
Estimated $275.00 yet to be re-imburssed.
May 24th RestorePro pick up fans blower units. 4:30pm-6:30pm.
May 24th researched for local hotels and or RV rentals options for the family, temporary office rental, temporary massage studio rental space and temporary dog kennel options and comparisons as requested
by Assist Plus Brody James. All dang day!! 9:00-10:30 at night. 12.5 hours total.
May 24th family packs up and leaves house. Tim and Dorothy 5 hours.
May 25th travel day to look at rental options. 9.5 hours. see gas receipts.
May 26th Search for rentals 9:30-3:30, 6.0hrs
May 27th Search for rentals 1:30-5:30, 4.0hrs
May 28th Search for rentals 2:00-4:00, 2.0hrs
May 29th Search for rentals 9:00-4:00, 7.0hrs
May 30th Search for rentals 8:30-5:30, 9.0hrs
May 31st Search for rentals 9:30-3:30, 6.0hrs
June 1st Search for rentals 9:00-2:00 5 hrs
June 2nd Search for rentals 1:00-6:00 5 hrs
June 3rd Search for rentals 9:00-5:00 8 hrs
June 5th sign lease. 1 hour.
June 6th settle in and move things in. 5 hours.
June 7th settle in and move things in. 6 hours.
June 9th travel day back 9.5 hours see gas receipts. 9.5 hours.
June 11th picked up moved items and office things to relocate from 10:00-3:30. Tim and Dorothy 5.5 hrs.
June 12th Pack things for road trip.
4.5 hours do up hours and calculations for Brody & insurance company.
June 18 Traveling back PU belongings. 8.5 hours.
July 9th Travel back 9 hours.
July 18th Travel 8.5 hours.
See additional gas receipts for travel time.
September travel see work. 9+9 total 18 hours Tim and Dorothy.
October 8th travel back move in timing when? 9 hours.
October Move things back in? House not ready.
October 18th replace damaged dog pet fence perimeter in back yard from dumpster bin install.
See paid receipt #381834.
End of October 20th & 22nd move and unpack some boxes into garage. Dorothy and Lauren 8 hours.
November 5th moving things back into house from garage. Dorothy 5 hours.
November 8th moving unpacking with Stallion furniture moving and storage. 8:30-5:00 Tim and Dorothy.
8.5 hours/person, total 17 hours.
November 9th moving unpacking Stallion furniture moving 8:30-5:00 Tim and Dorothy.
8.5 hours/person, total 17 hours.
November 10th moving unpacking of boxes and belongings. Dorothy and Tim 10:00-4:30 x2 people.
Total hours 6.5x2. 13 hours.
November 11th moving unpacking of boxes, glass wear, art. Dorothy and Tim 8:30-4:30 x2 people.
Total hours 7 hrs x2. 14 hours.
November 12th moving unpacking of boxes, glass wear, art. Dorothy and Tim 1:00-4:00 x2 people. 6 Hours.
November 12th Laurens room mattress bought and Picked up ourselves.
November 15th moving unpacking of boxes, clothing. Dorothy 7:30- 1:30 6 hours.
November 16th moving unpacking of boxes, bedding, clothing 9:00-3:30. 6.5 hours Dorothy.
November 18th moving unpacking of boxes, nick knacks, lamps, bathroom stuff. Dorothy 6 hours.
November 18th moving unpacking of boxes, files, charts, office sundries, computers, printers. Tim 5 hours.
November 19th moving unpacking of boxes, large container bins, wine fridges, wine boxes, more clothing.
12:00-6:30 Tim. 6.5 hours.
November 18-19th mattress search, 3.5 hours Dorothy.
November purchase other bedroom mattress.
November 21st unpack stereo/theatre room amps, components, blue ray, servers, DVD magazine, sub, center, main loud speakers, wires etc…with Bluescreen systems. 7 hours.
See invoice and payment of same.
November 21st Theatre room re-install scheduled with Bluescreen systems.
November 23rd replace TV's damaged from flood. See paid Visa receipts to Visions for payment of same.
November 23rd replace damaged vacuum cleaner from flood. See paid Visa receipt for payment.
November re-install pool table, with original felt.
December 1st still moving & unpacking boxes. Dorothy hours from 10:00-8:00pm. 8.5 hours.
December 2nd receive new mattresses second bedroom. See invoice, receipts for payment of same.
Previously submitted December 2017. Check in mail?
December 4th hang artwork back up on the walls. 12:00-4:00 Tim and Dorothy 4 hours.
Total 8 hours.
December 5th hang artwork back upContd...December 5th hang artwork back up on the walls. 10:00-2:00. 4 hours total.
December 7th Put theatre room gear all back into place. Bluescreen systems.
Put theatre room back together all wiring and components.
Install hook up TV Av equip. Tim and Shawn from Bluescreen 6 hours.
See final invoice from Bluescreen systems.
December 8th Install Dorothy's office systems filing, cabinetry etc printers back together. Dorothy 7 hours.
December 9th Install Laurens massage studio room, table, cabinetry, files etc back together.
Lauren and Tim. 5 hours.
December 10th putting final time list together. 3 hours.
Total hours: Homeowners 48 hrs, Allstate 509 hrs,
We have additional questions on some damages incurred and mainly some serious wear and tear on a great deal of our other furniture items that took additional extra use due to the
fact that over 2/3rds of the living furniture items of the house were displaced.
We also had to source temporary arrangement off site for our daughters massage therapy school practicum.
Both Dorothy and I through this process also had incurred significant business interruption from being displaced as everyone being aware of this as we have ran not one, but two businesses
out of the home for the past 25 years.
We've incurred significant additional business cell bill's for coverage while being displaced.
How is this going to be addressed?
We had noted Stallion moving labour rates were $25:00 per person, per hour.
How is the hourly rate of compensation going to be set and calculated for us?
Thank you very much again.
Sincerely,
Tim and Dorothy Stensrud

do we submit any additional paperwork to the owners of this house prior to retaining a lawyer we have a pretty nasty letter documenting everything in addition to the document of time frames that were spent from last year .
We also had a very nice letter that was done up that wasn’t sent are from many solutions which were ignored by the other side any thoughts

Thank you so much for all your help Debra. You have been very valuable in helping us navigate this. It has been frustrating to say the least. We will get back to you if any other questions arise, but you have definitely provided five star service.K now I’m upset. I did the rating and press five star and it only showed up as a four! Can I fix that?