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I signed a contract with goodlife and I got some medical…

Customer Question
So I signed a...

So I signed a contract with goodlife and I got some medical problems now. so I want to cancel my personal traiing but keep my membership and they are telling me to pay 10% of the contract that isigned

Lawyer's Assistant: What state are you in? And is a local attorney or other consumer protection advocate helping with this?

Canada, Alberta, Edmonton

Lawyer's Assistant: Have you contacted the manufacturer?

Yes, I did and they are just saying they can only freeze my account as long I want but wont cancel the contract

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Does this charges as well?

Submitted: 7 months ago.Category: Canada Law
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Answered in 1 minute by:
11/27/2017
Lawyer: Debra, Lawyer replied 7 months ago
Debra
Debra, Lawyer
Category: Canada Law
Satisfied Customers: 105,484
Experience: Lawyer
Verified

Hello! My name is Debra (formerly known as Legal Ease). Thank you for your question. I'm reviewing it now, and will post back again shortly.

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Lawyer: Debra, Lawyer replied 7 months ago

I am sorry to hear this.

Are you asking how to get out of the contract if possible?

Also it sounds like you were not sure of the costs of using this site.

Was this clarified for you?

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Customer reply replied 7 months ago
I want to cancel my contract
Lawyer: Debra, Lawyer replied 7 months ago

When did you sign the contract?

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Customer reply replied 7 months ago
September 8th, 2017
Lawyer: Debra, Lawyer replied 7 months ago

When you signed up did they say you could cancel the contract for medical reasons?

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Customer reply replied 7 months ago
Nothing was said that time and she just told me for cancellation you require to pay $99.99 and that personal training doesn't work with goodlife anymore.
Lawyer: Debra, Lawyer replied 7 months ago

What do you mean when you say that she said that personal training doesn't work with goodlife anymore?

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Customer reply replied 7 months ago
A lady who was actually assigned as my personal Trainer, She doesn't work with Goodlife anymore and i got another trainer.
Lawyer: Debra, Lawyer replied 7 months ago

Does the contract guarantee that you get this trainer?

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