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Hello, thank you for the question.
I appreciate that you're looking for an idea of where to start, and the answer is with a very reputable accounting firm like KPMG or Deloitte, they should be easy to find and you can contact them to ask for an estimate.
However, I'd like to suggest a more obvious solution. Get as much information from the bank as you can, including cancelled cheques, details of ATM withdrawals, applications for credit cards or lines of credit made to the bank even if denied, and you may well come to one of two conclusions:
Your friend conducted these transactions and is in denial about it or has forgotten (not to be presumptive, but you did say that your friend has an acquired brain injury), or someone close to your friend has been dipping into your friend's assets over the years. I wouldn't jump to the first conclusion that the bank is at fault and that this is a case of TD's embezzlement. I've been asked to look into such matters before, and it has yet to be the bank's fault in my experience.
Does that make sense?
I can't see that you've been back to the site since you asked your question and I answered. Have you made any progress with the bank?